**Experienced Live Chat Representative – Customer Service and Sales Support**

At arenaflex, we're passionate about delivering exceptional customer experiences and driving business growth through innovative solutions. As a key member of our customer service team, the Experienced Live Chat Representative will play a vital role in connecting our site visitors with our practice-based professionals, ultimately leading to in-person consultations and driving revenue growth. If you're a highly motivated and customer-focused individual with a passion for sales and customer service, we'd love to hear from you. **About arenaflex** arenaflex is a dynamic and rapidly growing organization that's revolutionizing the way we approach customer service and sales. Our team is dedicated to providing exceptional experiences for our customers, and we're committed to fostering a culture of innovation, collaboration, and continuous learning. As a Live Chat Representative at arenaflex, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering outstanding customer service and driving business growth. **Key Responsibilities** As a Live Chat Representative at arenaflex, you'll be responsible for: * Utilizing our CRM tool to interact with prospective patients in an effort to schedule them in-clinic or virtual consultations * Managing multiple chat-based conversations in real time while providing timely responses * Following our lead journey process as applicable * Focusing on quantity: responding effectively to 100% of live chats * Focusing on quality: having meaningful conversations with prospective patients, answering their questions, and providing relevant information in accordance with approved scripts * Collaborating with Leadership as needed or directed to reach strategic sourcing and sales goals * Assisting with PL efforts for other practice locations as needed * Providing accurate information to include starting prices or other approved information * Qualifying leads * Assisting in any sales-related administrative tasks as needed or as assigned * Other ad hoc projects and tasks as assigned **Essential Qualifications** To be successful in this role, you'll need: * At least 1 year of sales experience, preferably in inside sales and/or remote positions * Experience using a CRM tool, preferably Intercom or Salesforce * Typing speed of 60 words per minute * Ability to manage multiple live chat conversations at any given time while providing outstanding customer service to include quick, accurate, and timely responses * Proficiency in Microsoft Office and Google Suite * Excellent verbal and written communication * Ability to achieve defined targets and KPIs, as set by the Director of Sales Operations * Strong organizational and multitasking skills * Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude **Preferred Qualifications** While not required, the following qualifications would be a plus: * Availability to work from 5pm-1am ET / 3pm-10pm PT (or timezones in between) * Availability for training from 9am-5pm local time * Availability to work on a Saturday or Sunday (huge plus if available on both weekend days!) **Skills and Competencies** To succeed in this role, you'll need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and manage multiple priorities * Strong problem-solving and analytical skills * Ability to learn new techniques and adapt to changing situations * Strong organizational and time management skills * Ability to work independently and as part of a team * Self-motivation, adaptability, and a positive attitude **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Live Chat Representative, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that encourages collaboration and innovation * Access to industry-leading tools and technologies to help you succeed in your role **Work Environment and Company Culture** arenaflex is a remote-friendly organization that values flexibility and work-life balance. As a Live Chat Representative, you'll have the opportunity to work from the comfort of your own home or office, with the flexibility to manage your schedule and prioritize your tasks. Our company culture is built on the principles of innovation, collaboration, and continuous learning, and we're committed to fostering a positive and inclusive work environment that supports the growth and development of our employees. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package that includes: * A base salary and performance-based bonuses * Comprehensive health and wellness benefits * Access to industry-leading tools and technologies * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that encourages collaboration and innovation **How to Apply** If you're a highly motivated and customer-focused individual with a passion for sales and customer service, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to fostering a positive and inclusive work environment that supports the growth and development of our employees, and we're proud to be an employer of choice for talented individuals from all backgrounds. Apply for this job