Experienced Licensed Pharmacy Technician and Customer Relations Specialist - Remote Work Opportunity with arenaflex

Introduction to arenaflex At arenaflex, we are driven by a singular purpose: to bring heart to every moment of health care. This guiding principle inspires our commitment to delivering enhanced, human-centric health care in a rapidly changing world. Our brand, with heart at its core, sends a personal message that how we deliver our services is just as important as what we deliver. We are now seeking a talented and compassionate Licensed Pharmacy Technician to join our Customer Relations team, working from the comfort of their own home in select states. About the Role We are excited to offer a unique opportunity for a licensed pharmacy technician to support our Customer Relations and retail pharmacy stores. As a customer advocate, you will respond to customer calls, emails, and letters in a manner that reflects our purpose and values. Your superb customer service skills will enable you to assist pharmacy customers in an inbound customer contact center setting, resolving concerns and delighting our valuable customers. Excellent communication skills are essential, as you will review and process incoming communications and respond to customers via phone or written communications. Key Responsibilities Respond to customer calls, emails, and letters in a professional and courteous manner, reflecting arenaflex's purpose and values Research, respond to, or interpret company procedures or policies to resolve customer concerns Collaborate with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner Provide customer service that upholds our goals of delivery through the execution of our customer relations strategy Utilize advanced PC skills, including MS Windows-based applications, to efficiently manage customer interactions Qualifications and Requirements To be considered for this role, you must be a resident of Arizona, Alaska, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Rhode Island, Tennessee, Texas, or Vermont due to regulatory and licensing compliance. You must also possess or be able to obtain Pharmacy Technician licensure in your state of residence prior to your start date. Essential Qualifications Resident of one of the specified states Possess or able to obtain Pharmacy Technician licensure in state of residence 1+ years of experience in a Customer Service environment Proficient to advanced PC skills, including MS Windows-based applications Verifiable High School diploma, GED, or equivalent experience Preferred Qualifications Call Center experience with a focus on excellence in service delivery Bilingual Spanish skills Career Growth and Development At arenaflex, we are committed to the growth and development of our colleagues. As a Licensed Pharmacy Technician and Customer Relations Specialist, you will have access to a range of training and development opportunities, including free development courses and education assistance. Our goal is to empower you to succeed in your role and advance your career within our organization. Work Environment and Culture arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. We are committed to creating a workplace culture that is inclusive, respectful, and empowering for all colleagues. As a remote worker, you will be part of a virtual team that is connected by our shared purpose and values. Compensation and Benefits The typical pay range for this role is $17.00 - $31.30 per hour, depending on experience, education, geography, and other relevant factors. In addition to your compensation, you will enjoy a range of benefits, including medical, dental, and vision benefits, a 401(k) retirement savings plan, and an Employee Stock Purchase Plan. You will also have access to numerous well-being programs, education assistance, and discount programs with participating partners. Conclusion If you are a compassionate and customer-focused Licensed Pharmacy Technician looking for a new challenge, we encourage you to apply for this exciting opportunity with arenaflex. As a remote worker, you will have the flexibility to work from the comfort of your own home while being part of a dynamic and supportive team. Don't miss this chance to bring your heart to every moment of health care and join our team of dedicated professionals who are passionate about delivering exceptional customer service. Apply for this job