**Experienced Learning Experience Designer – WW Customer Trust Training, Risk LXD Team at arenaflex**

Are you a learning professional with a passion for creating meaningful learning experiences that drive business results? Do you have a knack for designing engaging digital, blended, and classroom-based training content that resonates with diverse audiences? If so, we invite you to join the WW Customer Trust Training – Learning Experience Design (LXD) team at arenaflex, where you'll have the opportunity to make a lasting impact on the lives of our customers and associates. **About arenaflex** arenaflex is a leading global company that has revolutionized the way people live, work, and interact with each other. Our mission is to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online. With a strong commitment to innovation, customer obsession, and operational excellence, we continue to push the boundaries of what's possible in the world of e-commerce. **About the WW Customer Trust Training LXD Team** Our team is a dynamic group of learning professionals who are dedicated to creating great learning experiences for associates and investigators. We're passionate about improving learner capabilities and performance through continuous learning, inclusive curriculum design, localization, video-based learning, enhanced practice, proactive maintenance of our curricula, and measuring the learner experience through customer feedback and curriculum evaluation. As a member of our team, you'll have the opportunity to work with a talented group of professionals who share your passion for learning and development. **Job Summary** We're seeking an experienced Learning Experience Designer to join our WW Customer Trust Training LXD team. As a key member of our team, you'll be responsible for designing and developing learning programs that impact all new hires and tenured investigators within the Payment Risk Operations (PRO) vertical. You'll work closely with stakeholders to define program requirements, develop engaging e-learning content, and implement process improvements that drive business results. **Key Responsibilities** As a Learning Experience Designer, you'll have the following key responsibilities: * **Developing Learning Experiences** + Create engaging e-learning content for on-the-job performance improvement using authoring tools like Storyline, Rise, Camtasia, Captivate, or similar development tools + Manage and execute curriculum maintenance review and implementation cycles + Mentor or coach new LXDs and apprentices on design and processes + Consult with customers to define the problem to be solved and the best solution to that problem + Contribute to the improvement of processes and curriculum templates to minimize the development time for new training materials * **Consulting on Programs** + Employ project management skills and tools to manage multiple medium to large-scale projects from analysis through delivery concurrently + Embed data collection and feedback mechanisms throughout our learning solutions to generate data-driven, actionable insights into the Investigator Learning Experience + Conduct analysis to identify key tasks/skills to target in the curriculum and perform post-implementation evaluation on key performance and business metrics + Collaborate effectively with global stakeholder teams; Training Delivery, Learner Performance, Operations, Quality, and GPO, to identify knowledge gaps, and develop technical and non-technical training content **Essential Qualifications** To be successful in this role, you'll need to have the following essential qualifications: * 5+ years of program or project management experience * 5+ years of working cross-functionally with tech and non-tech teams experience * 5+ years of defining and implementing process improvement initiatives using data and metrics experience * Bachelor's degree * Experience defining program requirements and using data and metrics to determine improvements **Preferred Qualifications** While not required, the following preferred qualifications will make you an even stronger candidate: * 5+ years of driving end-to-end delivery and communicating results to senior leadership experience * 5+ years of driving process improvements experience * 3+ years of managing stakeholders in cross-functional project experience * 3+ years of change management experience **What We Offer** As a member of our team, you'll have the opportunity to work with a talented group of professionals who share your passion for learning and development. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. You'll also have access to cutting-edge technology, innovative tools, and resources to help you succeed in your role. **Work Environment and Company Culture** Our team is a dynamic and collaborative group of professionals who are passionate about learning and development. We're committed to creating a work environment that is inclusive, diverse, and supportive of all employees. We believe in fostering a culture of innovation, creativity, and continuous learning, where employees can grow and develop their skills and expertise. **How to Apply** If you're a motivated and experienced learning professional who is passionate about creating meaningful learning experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your relevant experience and qualifications. 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