Experienced Learning Experience Designer for WW Customer Trust Training – Risk LXD Team at arenaflex, Focused on Creating Innovative and Effective Learning Solutions for Investigators and Associates

Introduction to arenaflex and the Industry arenaflex is a leading organization that values innovation, customer trust, and continuous learning. As part of the WW Customer Trust Training – Learning Experience Design (LXD) team, you will be at the forefront of creating meaningful learning experiences that evolve with business needs. The LXD team is dedicated to designing and developing learning programs that impact all new hires and tenured investigators within the Payment Risk Operations (PRO) vertical. If you are a learning professional who is passionate about creating engaging learning experiences and bar-raising talent, this role is an excellent opportunity for you to join a dynamic team and contribute to the growth and success of arenaflex. Job Overview This role involves designing and developing learning programs that incorporate multiple aspects, including practical experience in designing digital, blended, and classroom-based training content, stakeholder management, setting and monitoring Instructional Design standards, coaching other LXDs, owning the end-to-end curriculum lifecycle, and continuously raising the bar on instructional integrity of our learning experiences. As a Learning Experience Designer, you will be responsible for creating engaging e-learning content, managing curriculum maintenance, mentoring new LXDs, and contributing to the improvement of processes and curriculum templates. Key Responsibilities Create engaging e-learning content for on-the-job performance improvement using authoring tools like Storyline, Rise, Camtasia, Captivate, or similar development tools Manage and execute curriculum maintenance review and implementation cycles Mentor or coach new LXDs and apprentices on design and processes Consult with customers to define the problem to be solved and the best solution to that problem Contribute to the improvement of processes and curriculum templates to minimize the development time for new training materials Employ project management skills and tools to manage multiple medium to large-scale projects from analysis through delivery concurrently Embed data collection and feedback mechanisms throughout our learning solutions to generate data-driven, actionable insights into the Investigator Learning Experience Lead efforts to drive continuous performance improvement from those insights Conduct analysis to identify key tasks/skills to target in the curriculum and perform post-implementation evaluation on key performance and business metrics Collaborate effectively with global stakeholder teams, including Training Delivery, Learner Performance, Operations, Quality, and GPO, to identify knowledge gaps and develop technical and non-technical training content About the Team The WW Customer Trust Training Learning Experience Design (LXD) team at arenaflex is a dynamic and diverse team comprising LXDs, Project/Program Managers, and Managers. Our primary responsibility is to create great learning experiences for associates and investigators to support them during new hire, upskill, and other trainings that provide them with the resources they need to effectively do their job. We improve Learner Capabilities and Performance through continuous learning, inclusive curriculum design, localization, video-based learning, enhanced practice, proactive maintenance of our curricula, and by measuring the learner experience through customer feedback and curriculum evaluation. Essential Qualifications 5+ years of program or project management experience 5+ years of working cross-functionally with tech and non-tech teams experience 5+ years of defining and implementing process improvement initiatives using data and metrics experience Bachelor's degree Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications 5+ years of driving end-to-end delivery and communicating results to senior leadership experience 5+ years of driving process improvements experience 3+ years of managing stakeholders in cross-functional project experience 3+ years of change management experience Skills and Competencies To be successful in this role, you will need to possess excellent project management skills, strong analytical and problem-solving skills, and the ability to communicate effectively with stakeholders. You should be passionate about creating engaging learning experiences and have a strong understanding of instructional design principles and adult learning theory. Additionally, you should be proficient in using authoring tools like Storyline, Rise, Camtasia, Captivate, or similar development tools. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Learning Experience Designer, you will have the opportunity to work on a variety of projects, collaborate with different stakeholders, and develop your skills and expertise in instructional design, project management, and stakeholder management. You will also have access to training and development programs, mentorship, and coaching to help you achieve your career goals. Work Environment and Company Culture arenaflex is a dynamic and innovative organization that values diversity, inclusion, and collaboration. Our work environment is fast-paced and challenging, but also supportive and rewarding. We believe in empowering our employees to take ownership of their work, to innovate and experiment, and to continuously learn and improve. We also believe in recognizing and rewarding outstanding performance and contributions to the organization. Compensation, Perks, and Benefits At arenaflex, we offer a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes health insurance, retirement savings, and paid time off, among other things. We also offer a range of perks, including flexible working hours, remote work options, and access to training and development programs. Conclusion If you are a motivated and passionate learning professional who is looking for a challenging and rewarding role, we encourage you to apply for the Learning Experience Designer position at arenaflex. This is an excellent opportunity to join a dynamic team, to contribute to the growth and success of the organization, and to develop your skills and expertise in instructional design, project management, and stakeholder management. Don't miss out on this opportunity to take your career to the next level and to make a meaningful impact on the learning experiences of associates and investigators at arenaflex. Apply now and join our team of innovative and dedicated professionals! Apply for this job