**Experienced ITM Customer Service Specialist III – Delivering Exceptional Banking Experience in a Remote Environment**

At blithequark, we're committed to providing our customers with unparalleled service and support, and we're seeking a highly skilled and motivated ITM Customer Service Specialist III to join our team. As a key member of our customer service team, you will be responsible for delivering enthusiastic, professional quality service to customers and bank personnel through various channels, including traditional and digital platforms. If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply for this exciting opportunity. **About blithequark** blithequark is a leading financial institution dedicated to providing innovative banking solutions to our customers. We're committed to fostering a culture of excellence, teamwork, and customer-centricity, and we're always looking for talented individuals who share our values. As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. **Key Responsibilities** As an ITM Customer Service Specialist III, you will be responsible for: * Delivering exceptional customer service through various channels, including telephone, email, online chat, and video teller assistance * Responding to customer inquiries and resolving problems in a timely and professional manner * Maintaining accurate records and documentation of customer interactions * Processing transactions, including telephone transfers, loan payments, and stop payments requests * Monitoring and responding to online chats and emails from customers * Maintaining knowledge of regulations governing transactions in relation to banking services * Assisting customers with Internet Banking and Bill Pay, including resetting passcodes and guiding them through the website * Providing video teller assistance for ITMs * Maintaining accurate department records and staying up-to-date on all bank products and services * Cross-selling to existing and prospective customers, identifying sales referral opportunities, and making appropriate referrals and participating in sales campaigns as identified **Essential Qualifications** To be successful in this role, you will need: * A high school graduate or equivalent * Extensive knowledge of deposits, loans, and banking products and services, with a minimum of two years customer service experience or related experience * Financial Call Center experience is preferred but not required * Ability to work independently and perform repetitive tasks * Ability to work from home in a remote position * Ability to sit for extended periods of time * Ability to travel to the office for periodic meetings and training * Ability to multi-task and work outside normal banking hours * Good working knowledge of Microsoft 360 (Excel, Word, Outlook, etc.) * Attention to detail and relationship-building skills * Flexible and dependable, with good communication skills, both verbal and written **Preferred Qualifications** While not required, the following qualifications are highly desirable: * Experience working in a remote environment * Knowledge of banking regulations and compliance * Experience with Internet Banking and Bill Pay * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and analytical skills **Standards of Performance** As an ITM Customer Service Specialist III, you will be expected to: * Report to work in a timely manner using a secure remote connection * Complete work accurately and efficiently * Avoid distractions and use the right technology and follow the "Work from Home" guidelines * Maintain a positive work environment with co-workers and customers * Conduct customer relations in a manner that will enhance the overall marketing effort of the bank * Provide courteous and professional service to all customers * Meet technical requirements, including internet speed test (10 Mbps download/5Mbps upload, with a latency of 50ms or less) **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As an ITM Customer Service Specialist III, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Opportunities for career advancement and professional growth * A supportive and collaborative work environment * A comprehensive benefits package, including health insurance, retirement savings, and paid time off **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. At blithequark, we value: * Collaboration and teamwork * Customer-centricity and a commitment to delivering exceptional service * Innovation and creativity * Diversity and inclusion * Work-life balance and flexibility **Compensation, Perks, and Benefits** As an ITM Customer Service Specialist III, you'll receive a competitive salary and benefits package, including: * A comprehensive health insurance plan * Retirement savings plan with company match * Paid time off and holidays * Flexible work arrangements and remote work options * Access to ongoing training and development opportunities * A supportive and collaborative work environment **How to Apply** If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job