**Experienced IT Service Engineer – Distribution Center IT Support and Development**

Are you a tech-savvy individual with a passion for innovation and problem-solving? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join the dynamic team at blithequark as an IT Service Engineer, where you'll play a vital role in supporting the company's mission to empower employees and deliver exceptional customer experiences. **About blithequark** blithequark is a leading innovator in the online business space for everything home. Our foundation is built on a commitment to providing a seamless shopping and delivery experience for our customers. As a representative of our company, you'll be part of a global team that's dedicated to empowering employee efficiency through collaboration and development. **Job Summary** As an IT Service Engineer at blithequark, you'll be responsible for providing technical support and services to our warehouse operations team. You'll work closely with our stockroom activities group to understand their work processes and provide timely assistance with technical issues. Your expertise will be essential in investigating and resolving a wide range of technical problems, from Windows server and network availability issues to warehouse hardware and software problems. **Key Responsibilities** * Build relationships with our stockroom activities group by spending time on the warehouse floor to understand their work processes and provide timely assistance with technical issues. * Investigate and resolve a wide range of technical issues, including Windows server, network availability, and warehouse hardware and software problems. * Focus on tickets on ServiceNow to ensure our local and remote end-users receive updates and resolutions in a timely manner. * Collaborate across cross-functional design and business teams to resolve high-impact incidents, requiring quality and accurate data. * Participate in continuous improvement efforts to identify and resolve recurring technical issues. * Maintain documentation, processes, and procedures to ensure consistency and efficiency. * Demonstrate responsibility and ownership by utilizing a strong work ethic to tackle complex issues from start to finish. * Conduct research by asking clarifying questions, gathering essential information, and resolving issues using a data-driven approach. * Manage and lead technical projects that impact the local site. * Be a team player and contribute to achieving overall team objectives. * Adaptability to provide support to 24/7 satisfaction centers and participate in rotational or on-call shifts, if necessary. **Requirements** * High school diploma or equivalent certificate. * Bachelor's degree in Computer Science or a related field is preferred or equivalent work experience. * 2+ years of IT support experience, preferably in a warehouse environment. * 2+ years of experience investigating Windows Server and Dynamic Catalog Issues (Inventory Strategy and Client profiles). * 2+ years of experience investigating DNS, DHCP, VoIP, VPN, and Cisco/Aruba networking device issues. * 2+ years of experience with software imaging using SCCM. * Experience investigating warehouse equipment, such as RF standardized identification scanners, label printers, desktop/PCs, and other peripherals/devices. * Experience with technical documentation and presenting concise analysis to management. * Enthusiasm to learn production work processes, procedures, and taking on frameworks best practices. * Strong customer support and organizational skills while maintaining attention to detail. * Demonstrated ability to manage multiple tasks simultaneously and prioritize effectively. * Excellent communication, interpersonal, and team-building skills. * Willingness to work as a team player, committed to delivering the best possible outcomes. * Areas of strength for an ethic and a desire to be a lifelong learner. * A+, Network+, or other IT industry standard certifications are a plus. * Ability to prearrange, specifically with Powershell, VBScript, or PHP is an asset. * Experience with email, FTP, and HTTP investigation is a plus. **Benefits and Perks** * Competitive hourly rate of $25/hour. * Opportunity to work with a dynamic and innovative company in the online business space. * Collaborative and supportive work environment. * Opportunities for professional growth and development. * Comprehensive benefits package, including health, dental, and vision insurance. * Generous paid time off and holidays. * Access to cutting-edge technology and tools. * Recognition and rewards for outstanding performance. **Equal Opportunities Employer** blithequark is committed to providing equal opportunities to all people, including individuals with disabilities. As part of this commitment, we will make reasonable accommodations to the physical or mental constraints of qualified individuals with disabilities, unless doing so would impose an undue hardship on the business. **How to Apply** If you're a motivated and tech-savvy individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job