**Experienced Insurance Claims Customer Support Representative – Remote Position**

Are you passionate about delivering exceptional customer experiences and navigating complex insurance claims processes? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark's remote team as an Insurance Claims Customer Support Representative. In this pivotal role, you will be the first point of contact for policyholders, guiding them through the claims process with professionalism, empathy, and expertise. **About blithequark** At blithequark, we are dedicated to revolutionizing the insurance industry with innovative solutions and exceptional customer service. Our team of experts is committed to empowering policyholders with the knowledge and support they need to navigate the claims process seamlessly. As a remote employee, you will be part of a collaborative and inclusive work environment that values your contributions and fosters your career growth. **Key Responsibilities** As an Insurance Claims Customer Support Representative, you will be responsible for: * Handling incoming customer inquiries related to insurance claims via phone, email, and chat, providing timely and accurate information to policyholders. * Assisting policyholders with filing claims and providing step-by-step guidance throughout the process, ensuring a seamless customer experience. * Reviewing claim documents for accuracy and completeness, ensuring compliance with company policies and procedures. * Coordinating with internal departments and external adjusters to expedite claims processing, ensuring timely resolution of customer issues. * Providing timely updates to customers regarding claim status and resolution timelines, maintaining open communication and transparency. * Maintaining accurate and detailed records of all customer interactions in the system, ensuring data integrity and compliance. * Identifying opportunities to improve the customer experience and escalating issues as needed, driving continuous improvement and excellence. * Staying updated on industry regulations and company policies related to claims handling, ensuring compliance and adherence to best practices. **Required Skills and Qualifications** To succeed in this role, you will need: * Strong verbal and written communication skills in English, with the ability to communicate complex information in a clear and concise manner. * Ability to handle difficult conversations with professionalism and empathy, resolving customer issues in a timely and effective manner. * Excellent problem-solving skills and attention to detail, with the ability to navigate complex claims processes and procedures. * Proficiency in using CRM systems, email, and customer support tools, with the ability to adapt to new technologies and systems. * Strong organizational skills with the ability to multitask in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously. * Self-motivation with the ability to work independently and remotely, with minimal supervision and guidance. **Experience** We are seeking candidates with: * Minimum of 1-2 years of experience in customer service, preferably in insurance or claims processing. * Preferred experience in handling insurance claims or working in a call center environment, with a strong understanding of insurance terminology and claims processing procedures. **Working Hours** As a remote employee, you will have flexible working hours based on business needs, with the ability to work in different shifts, including weekends and holidays if required. **Knowledge, Skills, and Abilities** To excel in this role, you will need: * Familiarity with insurance terminology and claims processing procedures, with a strong understanding of industry regulations and company policies. * Strong ability to navigate multiple systems while assisting customers, with the ability to adapt to new technologies and systems. * Ability to remain calm and professional under pressure, with a strong commitment to delivering high-quality customer service. * A commitment to delivering exceptional customer experiences, with a focus on continuous improvement and excellence. **Benefits** As a valued member of our team, you will enjoy: * Competitive salary and performance-based incentives, with opportunities for career growth and advancement. * Fully remote work opportunity with flexible scheduling, allowing you to work from anywhere and maintain a healthy work-life balance. * Health, dental, and vision insurance options, with comprehensive benefits and support for your well-being. * Paid time off and holiday benefits, with opportunities for professional development and training. * Supportive and inclusive company culture, with a focus on employee empowerment and career growth. **Why Join Us?** At blithequark, we believe in empowering our employees with the tools and training they need to succeed. We foster a collaborative work environment where your contributions are valued and your career growth is encouraged. Join us and be a part of a company that prioritizes excellence, customer satisfaction, and employee well-being. **How to Apply** If you are interested in this position, please submit your updated resume and a brief cover letter outlining your experience and suitability for the role. Apply online through our company website or email your application to us with the subject line Experienced Insurance Claims Customer Support Representative – Remote Position. We look forward to hearing from you! Apply for this job