**Experienced Inbound Energy Customer Care Specialist - Remote Opportunity at blithequark**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join the blithequark family as an Inbound Energy Customer Care Specialist. As a key member of our remote team, you will play a vital role in shaping the customer experience and driving business growth. **About blithequark** blithequark is a leading provider of innovative energy solutions, dedicated to empowering customers to take control of their energy needs. Our mission is to deliver exceptional customer experiences, foster long-term relationships, and drive growth through innovative solutions. As a blithequark team member, you will be part of a dynamic, collaborative environment that values creativity, innovation, and customer-centricity. **Job Summary** We are seeking a highly motivated and customer-focused Inbound Energy Customer Care Specialist to join our remote team. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences, resolving customer inquiries and complaints, and driving customer retention. If you are a reliable, energetic, and positive individual with excellent communication and problem-solving skills, we encourage you to apply. **Responsibilities** As an Inbound Energy Customer Care Specialist, you will be responsible for: * Answering customer calls professionally and responding to customer inquiries and complaints in a timely and effective manner * Focusing on customer retention and providing customers with the organization's service standards * Identifying, escalating priority issues, and reporting to high-level management as necessary * Routing inbound calls to the appropriate resources and following up on complicated customer calls as required * Completing call notes and call reports as necessary and updating them in the CRM * Obtaining and evaluating all relevant data to properly handle and document complaints and inquiries * Recording details of comments, inquiries, complaints, and actions taken * Performing other duties as assigned by management **Requirements** To be successful in this role, you will need: * A High School Diploma or equivalent * Bilingual skills (a plus) * Some sales and customer service experience * Excellent communication skills, including verbal and written communication with proper grammar * Excellent computer skills, including proficiency in MS Excel * Detail-oriented with the ability to multitask * Ability to react effectively and calmly in escalated situations * Ability to work independently and as part of a team **Preferred Qualifications** * Some experience with MS Excel * Previous experience in a customer-facing role * Familiarity with CRM software **Benefits Program** As a valued member of the blithequark team, you will enjoy a comprehensive benefits program, including: * Competitive wages ($15.00 to $16.00 per hour plus commission) * Medical, dental, and eye insurance available * Vacation and sick time * 401K benefits **Why Join blithequark?** At blithequark, we offer a dynamic, collaborative work environment that values creativity, innovation, and customer-centricity. As a remote team member, you will enjoy the flexibility to work from anywhere, while still being part of a close-knit team. We offer opportunities for growth and development, as well as a comprehensive benefits program to support your well-being. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. **Contact Us** If you have any questions or would like to learn more about this opportunity, please contact us at [insert contact information]. We look forward to hearing from you! Apply for this job