Experienced Inbound Customer Service Agent for Appliance Delivery - Remote Work Opportunity in the USA with arenaflex

Introduction to arenaflex At arenaflex, we come together to make a positive impact on people's lives. As a leading company in the appliance industry, we're powered by creators, thinkers, and makers who believe that anything is possible and that there's always a better way. Our philosophy, backed by three simple commitments, defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. Job Overview We're looking for an experienced and passionate Inbound Customer Service Agent to join our team. As an Inbound Customer Service Agent, you will assist customers at all levels by receiving inbound calls and answering questions about major appliance deliveries. This is a temporary work-from-home opportunity with a full-time schedule, offering a unique chance to work with a dynamic team and make a positive impact on the customer experience. Key Responsibilities Assist customers through inbound telephone calls for inquiries on appliance deliveries Provide information on product availability, delivery, and order processing Schedule deliveries and resolve post-delivery issues Offer alternate resolutions for customer concerns Support Store Associates, Call Center Associates, and Consumers in all aspects of the delivery process Create an outstanding quality service experience for the customer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolution Meet all work schedule demands and obligations with compliance, integrity, and according to values, processes, and policies Requirements for Success To be successful in this role, you'll need to have a passion for customer service and problem-solving, with the ability to remain calm and patient while handling challenging customer concerns. You should have good typing ability and computer skills, with experience navigating multiple online applications. Excellent organizational skills, effective time management, and the ability to multi-task and use critical thinking are also essential. Essential Qualifications High School Diploma or GED preferred 2+ years of sales or customer service experience desired Good typing ability and computer skills - comfortable navigating multiple online applications Exceptional organizational skills; effectively utilize time management Ability to multi-task, and use critical thinking Excellent written and communication skills Able to prioritize and plan to speed satisfactory resolutions Ability to adapt to change Flexible with the ability to take direction from management, yet work independently to achieve goals; ability to accept constructive feedback and coaching Preferred Qualifications Proven attendance record showing dependability/accountability to work as scheduled Desire to work in a team environment and work towards common goals Excellent sense of ownership with proven follow-through skills Exceptional negotiation & conflict resolution skills; able to diffuse difficult situations or irate customers resulting in satisfactory resolution Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and opportunities for advancement. Our goal is to help you build a long-term career with us, and we're committed to providing the support and resources you need to succeed. Work Environment and Company Culture At arenaflex, we believe in creating a work environment that is inclusive, supportive, and empowering. We respect and value the unique backgrounds and experiences that everyone brings to our company, and we're committed to fostering a culture of diversity, equity, and inclusion. Our goal is to create a workplace where everyone feels valued, supported, and empowered to do their best work. Compensation, Perks, and Benefits We offer a competitive compensation package, including a hourly rate of $15.00, plus incentives. We also offer a range of benefits, including medical, dental, vision, short-term and long-term disability, life insurance, tuition reimbursement, and the ability to earn paid time off. Our goal is to provide a comprehensive benefits package that supports your overall well-being and helps you achieve your career goals. Conclusion If you're passionate about customer service and want to make a positive impact on people's lives, we encourage you to apply for this exciting opportunity. As an Inbound Customer Service Agent with arenaflex, you'll have the chance to work with a dynamic team, develop your skills and knowledge, and build a long-term career with a leading company in the appliance industry. Don't miss out on this opportunity to join our team and start creating possibilities today! How to Apply To apply for this role, please submit your application through our website. We can't wait to hear from you and explore how you can contribute to our team's success. Apply for this job