Experienced Hybrid Commercial Customer Care Professional for Business Blueprint Development and Implementation

Welcome to arenaflex: Where Customer Experience Meets Exceptional Service At arenaflex, we believe that with the right support, people and businesses can achieve incredible things. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. When you join our team, you become part of a dynamic and inclusive environment where you can learn, grow, and create a career journey that is unique and meaningful to you. With benefits, programs, and flexibility that support you personally and professionally, you'll have the opportunity to thrive and make a real impact. Our Culture and Values At arenaflex, we are dedicated to providing the world's best customer experience every day. We strive to uphold our company values and powerful backing promise with integrity, and in an environment where everyone is seen, heard, and feels like they belong. We recognize and reward our colleagues for their contributions, leadership, and impact, and we offer a range of benefits and programs that support their holistic well-being. From competitive base salaries and bonus incentives to comprehensive medical, dental, vision, life insurance, and disability benefits, we prioritize the physical, financial, and mental health of our colleagues and their loved ones. Job Overview As a Hybrid Commercial Customer Care Professional, you will be the face and voice of arenaflex, making a meaningful difference in the lives of our customers and growing your career while delivering extraordinary customer service. You will be assisting customers with account and product inquiries via phone, as well as performing account maintenance on our Business Line of Credit and a variety of Business Blueprint products. This servicing may be across Checking, Payment Accept, and Small Business Card products. You will also be trained to deliver extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment. Key Responsibilities: Pioneering the servicing of our Business Line of Credit and banking products, leading the way in evolving arenaflex's servicing strategy Providing extraordinary customer care by responding to questions raised via phone and chat concerning Debit accounts in a fast-paced, structured customer care environment Supporting multiple servicing across checking and lending products Consistent utilization of our customer servicing model Supporting Customer First philosophy by ensuring professional handling of customer requests Supporting customers with maintenance, transactions, and funds-related inquiries Responding to customer inquiries around rewards and redemption with the ability to handle end-to-end Troubleshooting customer problems and determining how to resolve those problems Adhering to all regulatory and compliance guidelines related to servicing practices Qualifications and Skills To be successful in this role, you will need to possess a winning attitude, a team player mindset, and demonstrated success in customer service. You should have a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication skills. Essential Qualifications: Customer service experience (two years+) with a proven track record of delivering exceptional customer service Proven success in a customer service environment (two years+) Ability to work in a fast-paced, metric-driven environment with proficient multitasking and navigation in a web-based environment Ability to navigate multiple servicing platforms Proven ability to manage change and continuous learning Excellent written and verbal communication skills Preferred Qualifications: Financial servicing experience Work Environment and Hybrid Work Requirements The hours of operation will fall within a 24/7 environment. After the 30-day training commitment, shift hours will be made available. To work from home, you will need to meet the following requirements: Current minimum speed requirements are 25 mbps download x 5mbps upload speeds, preferably through broadband cable or fiber optic services (WiFi, Satellite, or SDL is not permitted) Work area free of noise and distractions Ability to utilize a webcam Compensation and Benefits The salary range for this role is $20.00 to $22.75 hourly, plus bonus and benefits. We offer a range of benefits, including: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to helping our colleagues grow and develop their careers. We offer a range of training and development opportunities, including industry-leading training and ongoing coaching, to help you build your skills and knowledge. You will have the opportunity to work with a talented and diverse team of professionals who are passionate about delivering exceptional customer service. With our flexible working model and hybrid work arrangements, you will have the flexibility to work in a way that suits your needs and lifestyle. Conclusion If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Hybrid Commercial Customer Care Professional at arenaflex, you will have the opportunity to make a real difference in the lives of our customers and grow your career in a dynamic and supportive environment. Don't miss out on this chance to join our team and take your career to the next level. Apply now and become part of a company that is dedicated to providing the world's best customer experience every day. Apply for this job