Experienced Healthcare Customer Service Representative - Work From Home Opportunity at blithequark

Join the blithequark Team: Revolutionizing Customer Experience At blithequark, we're redefining the landscape of customer service and experience, one interaction at a time. As a global leader with a presence in 18 countries and a robust work-from-home program, blithequark offers a wealth of career opportunities that span customer service, training, tech support, management, recruiting, and more. What sets us apart is our commitment to nurturing talent from within - over 70% of our leaders have been promoted internally, providing a clear path for professional growth. Our dedication to the well-being of our employees is reflected in our comprehensive benefits package, designed to support financial, emotional, mental, and physical health. We're proud of our award-winning, in-house non-profit charity, Making Lives Better with blithequark (MLBA), which focuses on empowering communities through mission-driven work. Job Summary: Healthcare Customer Service Representative As a Customer Service Representative at blithequark, you will play a crucial role in delivering exceptional support to our clients by addressing customer concerns, providing timely assistance, and resolving issues efficiently. This is a full-time, work-from-home opportunity that requires a high level of professionalism, excellent communication skills, and a customer-centric approach. Key Responsibilities: Assist customers with issues and concerns related to products and services, ensuring timely and effective resolutions. Document call-related information accurately for auditing and reporting purposes. Maintain and update customer information as necessary to ensure data integrity. Upsell current customers on new or enhanced services, aligning with their needs and preferences. Essential Qualifications: High school diploma or GED. Previous customer service experience is highly desirable. Strong computer navigational skills, with familiarity in Microsoft Office applications (Word, Excel). Excellent oral and written communication skills, with the ability to articulate complex information clearly. Exceptional listening and comprehension skills, ensuring accurate understanding of customer concerns. A professional and courteous demeanor, with a customer-oriented approach. Preferred Qualifications: Experience in healthcare customer service, understanding the nuances of the industry. Familiarity with CRM software and other customer service tools. Previous experience working in a fast-paced, dynamic environment. Work Environment and Requirements This is a work-from-home position that requires a dedicated, private workspace within a residence. blithequark will provide the necessary equipment, which may include a webcam. To ensure seamless operations, you will need to: Provide a reliable Internet/Broadband Internet Connection (DSL or Cable only, with a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps). Ensure your workstation is directly connected to the Internet. Maintain a quiet, distraction-free workspace to ensure high-quality customer interactions. Physical Demands: This role involves constant sedentary work, requiring the ability to sit for extended periods and use computer systems and phone equipment. Compensation and Benefits blithequark offers a competitive compensation package, including: A hourly rate of $16. Comprehensive benefits: health, dental, and vision coverage, with the option of an HSA. PTO, paid holidays, and sick time. Optional daily or weekly pay. A 401K retirement plan. Leadership programs and opportunities for professional growth. Paid training and tuition reimbursement. An employee discounts program offering savings on groceries, travel, insurance, phone plans, health and wellness, pet supplies, and more. An employee assistance program. Additional voluntary benefits. Career Growth and Development At blithequark, we're committed to the growth and development of our employees. With a clear path for advancement and a culture that fosters learning, you can expect to: Develop your skills in customer service, leadership, and more. Access training programs and tuition reimbursement to enhance your career prospects. Benefit from our internal promotion policy, with opportunities to move into leadership roles. How to Apply If you're a motivated, customer-focused professional looking for a challenging and rewarding role, we encourage you to apply. The application process involves: Submitting your application. Completing an online assessment. Our team will review your application and follow up directly if you're selected to move forward. We are currently considering candidates from specific states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, and West Virginia. blithequark is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from qualified candidates, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not discriminate based on disability. Join blithequark today and be part of a dynamic team that's shaping the future of customer service. Apply now and take the first step towards a rewarding career with a global leader. Apply for this job