**Experienced Healthcare Customer Service Representative – Work At Home Opportunity with blithequark**

Are you passionate about delivering exceptional customer experiences and making a positive impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join blithequark, a global leader in customer service and experience, as a Healthcare Customer Service Representative – Work At Home. **About blithequark** At blithequark, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With a presence in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! Our commitment to empowering our employees and making a positive impact in our communities is reflected in our award-winning, in-house non-profit charity, Making Lives Better with blithequark (MLBA). **Job Summary** As a Healthcare Customer Service Representative – Work At Home with blithequark, you'll play a vital role in helping our clients address their customers' concerns, provide support, and resolve issues. You'll be the face of our company, delivering exceptional customer experiences that exceed expectations and build loyalty. **Responsibilities** * Assist customers with issues and concerns they are experiencing during the use of our healthcare products and services * Document call-related information for auditing and reporting purposes * Maintain and update customer information as necessary * Upsell current customers on new or enhanced healthcare services * Provide empathetic and professional support to customers, resolving issues in a timely and effective manner * Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction * Stay up-to-date on product knowledge and industry trends to provide expert advice and guidance to customers **Qualifications** * High school diploma or GED * Customer service experience is a plus, but not required * Strong computer navigational skills, including proficiency in Microsoft Office applications (Word, Excel) * Excellent oral and written communication skills, with the ability to communicate effectively with customers and internal teams * Exceptional listening and comprehension skills, with the ability to understand and address customer concerns * Professional and courteous demeanor, with a customer-centric approach * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines **Work Environment** * Ongoing usage of phone and computer systems, with a private residence as your work environment * blithequark will provide the equipment you need to conduct your work, including a webcam * You will need to provide an Internet/Broadband Internet Connection – DSL or Cable only, with a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps * Your workstation must be connected directly to the Internet, with proof of your ISP meeting the minimum requirements **Physical Demands** * Constant sedentary work, with minimal physical activity required **Benefits** * Comprehensive health, dental, and vision coverage, including an HSA * Paid time off (PTO), paid holidays, and sick time * Optional daily pay or weekly pay * 401K retirement plan with company match * Leadership programs and opportunities for career growth and development * Paid training and tuition reimbursement * Employee discounts program, including groceries, travel, insurance, phone plans, health and wellness, and pet supplies * Employee assistance program * Additional voluntary benefits, including life insurance and disability insurance **Career Growth Opportunities** At blithequark, we believe in empowering our employees to reach their full potential. With a strong focus on career growth and development, we offer a range of opportunities for advancement, including: * Leadership programs and training * Mentorship and coaching * Cross-functional training and development * Opportunities for advancement to management and leadership roles **Work-Life Balance** We understand the importance of work-life balance and offer a range of benefits to support your well-being, including: * Flexible scheduling and remote work options * Paid time off and holidays * Employee assistance program * Comprehensive health and wellness benefits **How to Apply** If you're passionate about delivering exceptional customer experiences and making a positive impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. **Disclaimer** The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. Apply for this job