**Experienced Healthcare Customer Service Representative – Telehealth Neuropsychology Support (100% Remote)**

At arenaflex, we're revolutionizing the way patients receive expert diagnosis and treatment for cognitive disorders related to brain conditions like Alzheimer's, stroke, autism, and more. Our innovative approach empowers patients to get the care they need faster and more affordably than ever before. With a growing national presence, we're seeking a highly skilled and compassionate Healthcare Customer Service Representative to join our dynamic team. **About arenaflex** arenaflex is a pioneering telehealth company dedicated to delivering exceptional patient care through cutting-edge technology and a team of passionate professionals. Our mission is to bridge the gap between patients and expert neuropsychological care, providing timely and personalized support to those who need it most. With a strong focus on innovation, collaboration, and patient-centricity, we're creating a new standard in healthcare delivery. **Job Summary** We're looking for an experienced and results-driven Healthcare Customer Service Representative to join our growing team. As a key member of our customer service team, you'll be responsible for providing exceptional support to patients, families, and healthcare professionals through inbound sales calls, scheduling appointments, and general customer service duties. If you're passionate about delivering outstanding patient care, have a strong background in customer service, sales, and medical reception, and are eager to join a dynamic and growing organization, we encourage you to apply. **Responsibilities** As a Healthcare Customer Service Representative at arenaflex, you'll have the opportunity to make a meaningful impact on patients' lives while working in a fast-paced and supportive environment. Your key responsibilities will include: * Answering inbound sales calls to help patients or their families decide to book our services, providing expert guidance and support throughout the process * Checking insurance coverage for patients, submitting pre-authorizations, and ensuring seamless communication with patients and healthcare providers * Following up with potential patients to ensure timely scheduling and appointment completion * Scheduling appointments and rescheduling when issues arise, demonstrating flexibility and adaptability in a dynamic environment * Following up with patients on status, including equipment, materials, and surveys, to ensure timely resolution and high-quality care * Providing weekly sales updates to the operations manager, showcasing your analytical and communication skills * Collaborating with cross-functional teams to ensure seamless patient care and exceptional customer experience **Requirements** To succeed in this role, you'll need to possess a unique blend of skills, experience, and personal qualities. We're looking for someone who is: * Highly self-motivated and enjoys spending all day talking to prospects on the phone, with a strong ability to build rapport and trust with patients and families * Highly flexible, with a willingness to adapt to changing priorities and responsibilities in a fast-paced environment * Strong computer and organization skills, with the ability to navigate multiple systems and databases with ease * 10+ years of customer service experience, with a strong background in medical reception and insurance verification * 5+ years of inside/inbound sales experience, with a proven track record of meeting or exceeding sales targets * Excellent communication and interpersonal skills, with the ability to work effectively with patients, families, healthcare professionals, and internal stakeholders * Strong analytical and problem-solving skills, with the ability to think critically and resolve complex issues * Ability to work independently and as part of a team, with a strong commitment to collaboration and patient-centricity **Compensation, Growth, and Benefits** As a valued member of our team, you'll enjoy a comprehensive compensation package, including: * Base pay of $42,000-$49,000 per year, depending on experience * Potential Annual Bonus of up to $5,000 * 7 Paid Time Off (PTO) days plus 3 paid holidays * Medical, Dental, Vision, and 401(k) Match * Flexible schedule and remote work options, with the ability to work from home * Opportunities for career growth and professional development, with a focus on continuous learning and skill-building **Work Environment and Company Culture** At arenaflex, we're committed to creating a supportive and inclusive work environment that fosters collaboration, innovation, and patient-centricity. Our team is passionate about delivering exceptional patient care, and we're looking for someone who shares our values and is eager to make a meaningful impact. **How to Apply** If you're a motivated and results-driven individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Application Question(s)** * Have you taken the two skills tests and the recorded phone interview? If you want your application to be considered, please fill those out now. For the phone interview, be sure to record it by voice/orally (no written responses). * Are you available to answer the phone and be in front of your computer, free of distraction and background noise from approximately 9am-5:30pm pacific standard time (PST) every business day? **Experience** * Inside/inbound sales: 5 years (Required) * Customer Service: 10 years (Required) * Medical receptionist: 5 years (Required) **Language** * English Fluently (Required) **Shift availability** * Day Shift (Required) **Work Location** * Remote Apply Job! Apply for this job