**Experienced Healthcare Customer Service Representative - Remote USA**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, global environment where diversity and inclusion are valued? If so, we invite you to join blithequark's award-winning team as a Healthcare Customer Service Representative working remotely in the USA. At blithequark, we're committed to bringing humanity to business and creating a workplace where our employees feel valued, empowered, and supported. As a Healthcare Customer Service Representative, you'll be part of a team that's dedicated to providing exceptional customer experiences, driven by our core values of compassion, empathy, and respect. **What You'll Be Doing** As a Healthcare Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences, providing timely and accurate information, and resolving customer issues with a smile. Your day will be filled with opportunities to: * Bring your passion and strong product and brand knowledge to recommend upgrades to customers' health plans * Conduct research and make outbound calls to provide answers for customers regarding general healthcare benefit and eligibility questions, enrollment status requests for new and existing members * Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information * Collaborate with your team to resolve customer issues and provide exceptional service **What You Bring to the Role** To succeed in this role, you'll need to bring the following skills and qualities: * 6 months or more of customer service experience * Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) * High school diploma or equivalent * Computer experience * High-speed internet (> 15 mbps) * A USB wired headset (or a compatible alternative) * A smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in **What You Can Expect** As a Healthcare Customer Service Representative at blithequark, you can expect: * Supportive career development and professional growth opportunities * An inclusive culture and community-minded organization where giving back is encouraged * A global team of curious lifelong learners guided by our company values * A base wage range of $16 per hour, plus performance bonus opportunities * A comprehensive benefits package, including PTO, tuition reimbursement, health and wellness incentives, and more (visit for more information) **A Bit More About Your Role** At blithequark, we're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching and engagement, to 1000s of free courses to support your career growth, we're invested in your success. Our TTEC community is here for you as one dynamic, global family. **About blithequark** Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. **Why Join blithequark?** At blithequark, we're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. **Ready to Join Our Team?** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Join our dynamic team at blithequark and be part of a global community that's dedicated to bringing humanity to business. **Note:** Please ensure you meet the eligibility criteria and residency requirements before applying. We look forward to reviewing your application! Apply for this job