Experienced Healthcare Customer Service Representative – Remote Opportunity to Deliver Exceptional Patient Experiences and Ignite Your Career with blithequark

Introduction to blithequark and the Industry At blithequark, we are passionate about bringing humanity to business, and our award-winning employment experience is a testament to our commitment to making a difference in the lives of our customers and employees. As a leader in the healthcare industry, we understand the importance of delivering exceptional patient experiences that exceed expectations. Our remote work-from-home team is dedicated to providing top-notch customer service, and we are currently seeking an experienced Healthcare Customer Service Representative to join our dynamic team. About the Role As a Healthcare Customer Service Representative at blithequark, you will be the spark that brightens days and ignites your career. You will be responsible for providing compassionate and knowledgeable support to our customers, answering their questions, and resolving their issues with a smile. Your passion for helping others and strong product and brand knowledge will enable you to recommend upgrades to their health plans, conduct research, and provide answers to general healthcare benefit and eligibility questions. Key Responsibilities Bring your passion and strong product and brand knowledge to recommend upgrades to customers' health plans Conduct research and make outbound calls to provide answers to customers regarding general healthcare benefit and eligibility questions, enrollment status requests for new and existing members Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information Provide exceptional customer service, ensuring that every interaction is personalized, empathetic, and solution-focused Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction What You Bring to the Role To be successful in this role, you will need to have: 6 months or more of customer service experience, preferably in the healthcare industry Integrity to follow HIPAA guidelines on maintaining patient privacy High school diploma or equivalent Computer experience and proficiency in using various software applications High-speed internet connection (> 15 mbps) A USB wired headset (or equivalent) A smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in Essential Qualifications In addition to the above requirements, you will need to have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and adapt to changing situations. You will also need to be able to work independently and as part of a team, with a strong focus on delivering exceptional customer service. Preferred Qualifications While not required, preferred qualifications include experience working in a remote or virtual environment, knowledge of healthcare benefits and eligibility, and experience with customer relationship management (CRM) software. Skills and Competencies To succeed in this role, you will need to possess the following skills and competencies: Strong communication and interpersonal skills Ability to work in a fast-paced environment and adapt to changing situations Excellent problem-solving and analytical skills Strong attention to detail and ability to maintain accuracy in a high-volume environment Ability to work independently and as part of a team Strong focus on delivering exceptional customer service Career Growth Opportunities and Learning Benefits At blithequark, we are committed to supporting your career and professional development. We offer a range of training and development programs, including individualized webcam-enabled engagement and coaching, as well as access to thousands of free courses to support your career growth. Our global team of curious lifelong learners is guided by our company values, and we encourage our employees to take ownership of their learning and development. Work Environment and Company Culture Our work environment is dynamic, inclusive, and community-minded, with a strong focus on giving back to the communities we serve. We are proud to be an equal opportunity employer, and we welcome applications from diverse candidates who share our values and are passionate about delivering exceptional customer service. Our company culture is built on a foundation of respect, empathy, and inclusivity, and we strive to create a workplace where everyone feels valued, belonging, and comfortable being their authentic selves. Compensation, Perks, and Benefits We offer a competitive base wage range of $16 per hour, plus performance bonus opportunities. Our benefits package includes PTO, tuition reimbursement, health and wellness incentives, and more. For more information, please visit our benefits website at Conclusion If you are a passionate and compassionate individual who is committed to delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Healthcare Customer Service Representative, you will have the chance to make a real difference in the lives of our customers, while also igniting your career and achieving your professional goals. Don't miss out on this opportunity to join our dynamic team and be part of a company that is dedicated to making a positive impact in the world. Apply now to become a part of our blithequark family and start your journey to a rewarding and fulfilling career in healthcare customer service. Apply for this job