Experienced Healthcare Customer Service Representative - Patient Engagement and Support in a Virtual Team Environment
Join the Team at blithequark: Where Exceptional Customer Service Meets Healthcare Excellence blithequark is a leading player in the Business Process Outsourcing industry, specializing in delivering top-notch customer service solutions to the healthcare sector. We're on the hunt for a compassionate and skilled Healthcare Customer Service Representative to join our dynamic team. As a valued member of our organization, you'll have the opportunity to make a positive impact on patients' lives while enjoying a supportive and engaging work environment. Why Choose a Career at blithequark? At blithequark, we prioritize our employees' well-being and growth. Here are just a few reasons why you should consider joining our team: Competitive Wages : Earn a salary that reflects your skills and experience. Comprehensive Benefits : Enjoy full benefits, including medical, dental, vision, 401k, and more. Paid Time Off : Take a break and recharge with paid time off. Employee Wellness and Engagement Programs : Participate in programs designed to support your physical and mental well-being. Opportunity for Career Advancement : Grow your career within our organization and take on new challenges. Supportive and Engaging Work Environment : Collaborate with a team that values communication, empathy, and teamwork. What to Expect: Key Responsibilities As a Healthcare Customer Service Representative at blithequark, you'll play a vital role in delivering exceptional patient experiences. Here are your key responsibilities: Connect with Patients : Interact with patients via phone, email, chat, and social media to resolve inquiries and provide support. De-escalate Issues : Handle complex issues with empathy and professionalism, escalating when necessary. Track Call Information : Accurately record call information for auditing purposes. Provide Feedback : Share insights on call issues to help improve our services. Upsell Products or Services : Identify opportunities to upsell products or services that benefit patients. What We Require: Essential Qualifications To succeed as a Healthcare Customer Service Representative at blithequark, you'll need: Remote Work Experience : Ability to work effectively in a virtual team environment. Customer Service Experience : At least 6 months of customer service experience. Age and Education : Be over 18 years old and have a high school graduate or GED. Communication Skills : Proven oral and written communication skills. How to Stand Out: Preferred Qualifications While not required, the following qualifications will make you a more competitive candidate: Logical Problem-Solving Skills : Demonstrate the ability to analyze problems and find solutions. Windows Operating System Experience : Familiarity with Windows operating systems. Organization and Work Prioritization Skills : Show a track record of effectively prioritizing tasks and managing your time. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their skills. Here are some of the ways we support your career: Training and Development Programs : Participate in training programs designed to enhance your skills and knowledge. Mentorship Opportunities : Work with experienced professionals who can provide guidance and support. Career Advancement Opportunities : Take on new challenges and advance your career within our organization. Work Environment and Company Culture At blithequark, we pride ourselves on creating a supportive and engaging work environment. Here are some of the ways we foster a positive culture: Virtual Team Environment : Collaborate with a team that's passionate about delivering exceptional customer service. Employee Recognition Programs : Be recognized and rewarded for your contributions. Work-Life Balance : Enjoy a healthy balance between work and personal life. Compensation, Perks, and Benefits We offer a comprehensive compensation package that includes: Competitive Salary : Earn a salary that reflects your skills and experience. Full Benefits : Enjoy medical, dental, vision, 401k, and more. Paid Time Off : Take a break and recharge with paid time off. Conclusion If you're passionate about delivering exceptional customer service in the healthcare industry, we want to hear from you. Join our team at blithequark and enjoy a supportive and engaging work environment, competitive wages, and opportunities for career advancement. Apply now to take the first step towards a rewarding career in healthcare customer service! Apply for this job