**Experienced Healthcare Customer Service Representative – Delivering Exceptional Patient Experience at blithequark**

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two interactions are the same? If so, we invite you to join blithequark as an Experienced Healthcare Customer Service Representative. In this role, you will be the face of our organization, interacting with patients, families, and healthcare professionals to provide timely and empathetic support. **About blithequark** blithequark is a leading healthcare organization dedicated to providing innovative solutions that improve patient outcomes and experiences. Our team of dedicated professionals is committed to delivering exceptional care, and we're seeking like-minded individuals to join our mission. As a remote-based organization, we offer the flexibility and autonomy to work from anywhere, while still being part of a dynamic and supportive team. **Job Responsibilities** As an Experienced Healthcare Customer Service Representative at blithequark, you will be responsible for: * Resolving patient service or billing complaints in a timely and professional manner, including exchanging merchandise, refunding money, and adjusting bills. * Contacting patients to respond to inquiries or to notify them of claim investigation results and any planned adjustments. * Refer unresolved patient grievances to designated departments for further investigation. * Maintaining accurate and up-to-date records of patient interactions and transactions, including details of inquiries, complaints, and comments, as well as actions taken. * Utilizing computer applications, such as MS Outlook or data entry software, to efficiently manage patient information and communicate with patients and healthcare professionals. **Key Skills and Qualifications** To succeed in this role, you will need: * Excellent verbal and written communication skills, with the ability to empathize with patients and families. * Strong attention to detail and organizational skills, with the ability to manage multiple priorities and deadlines. * Proven customer service skills, with experience in a healthcare setting or a similar industry. * Interpersonal skills, with the ability to build rapport with patients, families, and healthcare professionals. * Ability to work independently and manage one's time effectively. * Accurate documentation and recording skills, with experience using computer applications and data entry software. * High school diploma or GED, with previous experience in a customer service role preferred. **Preferred Qualifications** While not required, the following qualifications would be beneficial: * Previous experience in a healthcare setting, such as a hospital, clinic, or medical office. * Certification in customer service, such as Certified Customer Service Representative (CCSR) or Certified Patient Service Representative (CPSR). * Experience with electronic health records (EHRs) or other healthcare software. * Bilingual or multilingual skills, with the ability to communicate with patients and families in their preferred language. **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As an Experienced Healthcare Customer Service Representative, you will have opportunities to: * Develop your skills and knowledge in customer service, healthcare, and technology. * Participate in ongoing training and professional development programs. * Collaborate with a dynamic team of professionals to improve patient outcomes and experiences. * Contribute to the development of new initiatives and projects that align with our mission and values. **Work Environment and Company Culture** As a remote-based organization, we offer the flexibility and autonomy to work from anywhere. Our team is committed to delivering exceptional care and support, and we strive to create a positive and inclusive work environment. We value diversity, equity, and inclusion, and we are committed to providing equal opportunities for all employees. **Compensation, Perks, and Benefits** As an Experienced Healthcare Customer Service Representative at blithequark, you can expect: * Competitive compensation and benefits package, including health insurance, retirement savings, and paid time off. * Opportunities for career growth and professional development. * Flexible work arrangements, including remote work options. * Access to ongoing training and professional development programs. * Recognition and rewards for outstanding performance and contributions. **How to Apply** If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Note:** This job posting is for a 6+ months contract position. Apply for this job