Experienced Health Advocate and Outbound Call Coordinator - Remote - Medicare Member Engagement and Support

Join Our Team: Empowering Health and Wellness through Compassionate Care At CVS Health, we're dedicated to transforming the healthcare experience by putting our heart into every moment of your health. As a leader in the healthcare industry, we're committed to delivering enhanced, human-centric care that's personal, convenient, and affordable. Our purpose-driven culture is built on empathy, compassion, and a passion for helping others. We're seeking a talented and dedicated Health Advocate and Outbound Call Coordinator to join our team remotely and make a meaningful impact on the lives of our Medicare members. About the Role As a Health Advocate and Outbound Call Coordinator, you'll play a vital role in our Healthy Outcomes Team, conducting outreach to our Medicare members to inspire and encourage healthy behaviors through innovative, compassionate, and empathetic telephonic communications. Your goal will be to ensure that every member has a clear understanding of the available benefits under their Medicare plan for specific screenings and medications. You'll facilitate provider, pharmacy, and member outreach telephonically to ensure Medicare members receive important health services, medications, and resources to improve Star health outcomes. Key Responsibilities Conduct outreach to Medicare members via telephone to inspire and encourage healthy behaviors, ensuring they understand their available benefits under their Medicare plan. Facilitate provider, pharmacy, and member outreach telephonically to ensure receipt of important health services, medications, and resources. Provide support for Healthcare Effectiveness Data and Information Set (HEDIS) quality initiatives, performing inbound and outbound calls to members who would benefit from designated services. Capture barriers and collect data, using motivational interviewing skills to provide solutions and facilitate closing gaps in care. Ensure that every customer is treated professionally, with respect, and that all questions are thoroughly answered and/or triaged and responded to. Act as an advocate for our Medicare members' health needs, coordinating care between health plans, doctors, and pharmacies. Document and track all member contacts, events, and outcomes via appropriate systems and processes. Use professional communication skills to build relationships with internal and external members/constituents. Essential Qualifications 1-3 years of experience with Windows-based applications and ability to use standard corporate software packages and corporate applications with a high degree of computer literacy. 1-3 years of effective communication skills and experience speaking with medical providers and/or clinical staff. Strong listening and interpersonal skills; skilled at developing and maintaining effective working relationships. Strong analytical skills focusing on accuracy and attention to detail. High school diploma or equivalent required. Preferred Qualifications Recent and related experience working with Medication Adherence and behavior change. Bilingual or multilingual candidates heavily preferred. Medical certification (certified nursing assistant, medical assistant, etc.) is strongly recommended but not required. Prior experience working directly with members/consumers – preferably in a call center setting. Minimum 3 years of recent and related experience within healthcare, healthcare marketing, outreach, and/or health education, health coaching, and disease management experience required. 3-5 years of experience in a healthcare setting with direct communication with various levels of management, including medical providers required. What We Offer At CVS Health, we're committed to supporting the well-being of our colleagues and our communities. As a valued member of our team, you'll enjoy a range of benefits, including: Competitive salary: $17.00 - $29.88 per hour Comprehensive medical, dental, and vision benefits 401(k) retirement savings plan and Employee Stock Purchase Plan Fully-paid term life insurance plan and short-term and long-term disability benefits Paid Time Off (PTO) and paid holidays throughout the calendar year Opportunities for career growth and professional development A dynamic and supportive work environment that values diversity, equity, and inclusion Our Culture and Values At CVS Health, we're dedicated to creating a culture that's inclusive, compassionate, and supportive. Our Heart At Work Behaviors guide our commitment to delivering enhanced human-centric care and fostering a positive work environment. We strive to: Put our heart into every moment of health Deliver care that's personal, convenient, and affordable Foster a culture of empathy, compassion, and respect Empower our colleagues to make a meaningful impact How to Apply If you're passionate about making a difference in the lives of others and have the skills and experience we're looking for, we encourage you to apply for this exciting opportunity. Please submit your application without delay, and we'll be in touch to discuss the next steps. Equal Employment Opportunity CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. We're dedicated to providing equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We're committed to responding to your request within 48 business hours and working towards a solution. Apply for this job