**Experienced Global Customer Solutions Specialist - Remote Opportunity**

At arenaflex, we're on a mission to revolutionize the way we connect people and unite the world. As a global company operating in hundreds of locations around the world, we have a unique responsibility to uplift and provide opportunities in the places where we work, live, and fly. We're growing rapidly, and in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401(k), and privileges like space-available travel, arenaflex is truly a one-of-a-kind place to work. Are you ready to travel the world and make a difference? **About the Role:** We're seeking an experienced Global Customer Solutions Specialist to join our team. As a key member of our customer-facing team, you'll be responsible for researching and partnering with stake-holding departments to ensure high-profile issues are sufficiently addressed and responded to. You'll work closely with other organizations to establish customer experience history for escalated incidents, provide SME and escalation support/guidance to other team members, and proactively identify opportunities to improve customer resolution. **Key Responsibilities:** * Researches and partners with stake-holding departments to ensure high-profile issues are sufficiently addressed and responded to * Ensures cases are properly documented, represented, and addressed, including public statements, DOT follow-up, small claims court appearances on behalf of arenaflex * Root cause analysis as determined through a thorough investigation, where appropriate suggestions to address failures are communicated * Work closely with other organizations to establish customer experience history for escalated incidents * Leadership updates and executive-level communications to advise of incident handling and resolution * Proactively identifies opportunities to improve customer resolution * Provides SME and escalation support/guidance to other team members in Customer Solutions and Recovery as well as external contact center groups **What You'll Need to Succeed:** * Minimum two years operational/contact center experience * Superior written communication skills; strong verbal skills * Ability to interact professionally with personnel at all levels of the organization, external business partners, team members, and customers * Ability to maintain confidentiality * Ability both to work independently and collaboratively in a team environment * Demonstrated problem-solving ability, initiative, and superior decision-making skills * Excellent verbal and written communication skills, including the ability to translate customer interaction at the executive level * Ease in working in a fast-paced, dynamic, and deadline-driven environment * Proven analytical skills and superior attention to detail * Ability to prioritize work and effectively manage time * Ability to effectively work with employees at all levels of the organization * Knowledge of email applications (e.g., Outlook) and general knowledge of Microsoft Office products and applications (e.g., Word, Excel, PowerPoint) * Must be legally authorized to work in the United States for any employer without sponsorship * Reliable, punctual attendance is an essential function of the position * Experience with highly complex cases and customer service escalations **What Will Help You Propel from the Pack:** * BA in English, Journalism, or related * Foreign language skills * EZR/SHARES proficiency * Strong subject matter expertise/working knowledge of arenaflex's policies, procedures, and initiatives * Airline industry experience **What We Offer:** * Competitive compensation package, with benefits including medical, dental, vision, life, accident, and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges * Bonus eligible: yes * Opportunity to work with a global company that operates in hundreds of locations around the world * Collaborative and dynamic work environment * Professional development opportunities * Recognition and rewards for outstanding performance **About arenaflex:** arenaflex is an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation. **Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT** If you're passionate about delivering exceptional customer experiences and making a difference in the world, we encourage you to apply for this exciting opportunity. Join our team and be part of a global company that's shaping the future of aviation. **How to Apply:** To apply for this role, please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! **Note:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve. Apply for this job