**Experienced Global Customer Solutions Specialist – Remote Customer Service and Escalation Resolution**

At arenaflex, we're committed to connecting people and uniting the world through exceptional customer service and innovative solutions. As a leading global airline, we're dedicated to fostering an inclusive and diverse workforce that thrives in a dynamic environment. Our team is passionate about uplifting communities and providing unparalleled service to our customers. **Job Summary:** We're seeking an experienced Global Customer Solutions Specialist to join our remote team in the United States. As a key member of our customer service team, you'll play a crucial role in ensuring high-profile customer issues are addressed promptly and effectively. You'll collaborate with various departments to investigate and resolve escalated incidents, communicate with stakeholders, and identify opportunities for enhancing customer experience. **Key Responsibilities:** * Research and partner with stake-holding departments to address high-profile customer issues, ensuring timely and effective resolution. * Ensure proper documentation and representation of cases, including public statements and follow-up actions, to maintain transparency and accountability. * Conduct root cause analysis and provide suggestions for addressing failures, driving continuous improvement and process optimization. * Collaborate with external organizations to establish customer experience history for escalated incidents, fostering a deeper understanding of customer needs and preferences. * Provide leadership updates and executive-level communications on incident handling and resolution, ensuring seamless communication across departments. * Proactively identify opportunities to improve customer resolution processes, driving innovation and excellence in customer service. * Offer subject matter expertise and escalation support to team members and external contact center groups, promoting knowledge sharing and best practices. **Required Skills and Qualifications:** * Minimum two years of operational or contact center experience, with a proven track record of resolving complex customer issues. * Superior written and verbal communication skills, with the ability to interact professionally with stakeholders at all levels. * Strong problem-solving ability and decision-making skills, with a focus on driving results and improving customer satisfaction. * Proven analytical skills and attention to detail, with the ability to analyze complex data and identify trends. * Proficiency in email applications and Microsoft Office products, with the ability to adapt to new technologies and systems. * Legal authorization to work in the United States without sponsorship, ensuring compliance with all relevant regulations and laws. * Experience with highly complex cases and customer service escalations, with a focus on driving resolution and customer satisfaction. **Preferred Qualifications:** * Bachelor degree in English, Journalism, or related field, with a focus on communication, writing, or customer service. * Foreign language proficiency, with the ability to communicate effectively with customers from diverse linguistic and cultural backgrounds. * Knowledge of arenaflex policies, procedures, and initiatives, with a focus on customer service and operational excellence. * Experience in the airline industry, with a deep understanding of customer needs and preferences. **Working Hours:** This is a remote position with flexible working hours to accommodate a dynamic and deadline-driven environment. As a member of our remote team, you'll have the flexibility to work from anywhere, while still being connected to our global community and team. **Benefits:** * Competitive salary ranging from $57,700 to $87,560, based on experience and skills, with opportunities for growth and advancement. * Bonus eligibility, with a focus on recognizing and rewarding outstanding performance and contributions. * Comprehensive benefits package including medical, dental, vision, life, accident, and disability insurance, ensuring the well-being and security of our team members. * Parental leave and employee assistance program, supporting the health and well-being of our team members and their families. * Commuter benefits and flight privileges, with a focus on making it easy and convenient for our team members to get to work and explore the world. * Paid holidays and time off, with a focus on work-life balance and relaxation. * 401(k) plan with employee and company contribution opportunities, ensuring a secure financial future for our team members. **Why Join arenaflex:** At arenaflex, we're committed to excellence in customer service and innovation in the aviation industry. With a focus on diversity, inclusion, and employee well-being, we offer a supportive and rewarding work environment where you can make a difference. Join our team and become part of a dynamic community that's passionate about connecting people and uniting the world. **How to Apply:** Interested candidates should submit their resumes and cover letters through the arenaflex careers website. We value diverse experiences and encourage all qualified individuals to apply. arenaflex is an equal opportunity employer, fostering an inclusive workplace that celebrates diversity and embraces individuals from all backgrounds. Apply Job! Apply for this job