**Experienced Global Customer Solutions Specialist – Aviation Industry Expertise (Remote) – US**

At arenaflex, we're committed to connecting people and uniting the world through exceptional customer service and innovative solutions. As a leading global airline, arenaflex serves millions of customers with a diverse and inclusive workforce, fostering an environment where employees can thrive and contribute to the company mission of uplifting communities. **Job Summary:** As a Specialist in Global Customer Solutions at arenaflex, you will play a crucial role in ensuring high-profile customer issues are addressed promptly and effectively. You will collaborate with various departments to investigate and resolve escalated incidents, communicate with stakeholders, and identify opportunities for enhancing customer experience. This is an exciting opportunity to join a dynamic team dedicated to excellence in customer service and innovation in the aviation industry. **Key Responsibilities:** • Research and partner with stake-holding departments to address high-profile customer issues, ensuring timely and effective resolution. • Ensure proper documentation and representation of cases, including public statements and follow-up actions, to maintain transparency and accountability. • Conduct root cause analysis and provide suggestions for addressing failures, driving continuous improvement and process optimization. • Collaborate with external organizations to establish customer experience history for escalated incidents, providing a comprehensive understanding of customer needs. • Provide leadership updates and executive-level communications on incident handling and resolution, ensuring alignment with arenaflex's strategic objectives. • Proactively identify opportunities to improve customer resolution processes, driving innovation and excellence in customer service. • Offer subject matter expertise and escalation support to team members and external contact center groups, promoting knowledge sharing and best practices. **Required Skills and Qualifications:** • Minimum two years of operational or contact center experience, with a proven track record of resolving complex customer issues. • Superior written and verbal communication skills, with the ability to interact professionally with stakeholders at all levels. • Strong problem-solving ability and decision-making skills, with a focus on analytical thinking and attention to detail. • Proven analytical skills and proficiency in email applications and Microsoft Office products, with the ability to adapt to new tools and technologies. • Legal authorization to work in the United States without sponsorship, ensuring compliance with relevant employment laws and regulations. • Experience with highly complex cases and customer service escalations, with a focus on empathy and customer-centricity. **Preferred Qualifications:** • Bachelor degree in English, Journalism, or related field, with a focus on communication, writing, or public relations. • Foreign language proficiency, with the ability to communicate effectively with customers and stakeholders from diverse linguistic backgrounds. • Knowledge of arenaflex policies, procedures, and initiatives, with a focus on customer service, safety, and security. • Experience in the airline industry, with a deep understanding of customer needs and industry trends. **Working Hours:** This is a remote position with flexible working hours to accommodate a dynamic and deadline-driven environment. As a remote employee, you will have the flexibility to work from anywhere, while maintaining regular working hours and ensuring seamless communication with colleagues and stakeholders. **Benefits:** • Competitive salary ranging from $57,700 to $87,560, based on experience and skills, with opportunities for growth and advancement. • Bonus eligibility, with a focus on performance-based incentives and rewards. • Comprehensive benefits package including medical, dental, vision, life, accident, and disability insurance, ensuring the well-being and security of arenaflex employees. • Parental leave and employee assistance program, promoting work-life balance and employee support. • Commuter benefits and flight privileges, with a focus on convenience and flexibility. • Paid holidays and time off, ensuring a healthy work-life balance and opportunities for relaxation and rejuvenation. • 401(k) plan with employee and company contribution opportunities, promoting retirement savings and financial security. **Why Join arenaflex:** At arenaflex, you will be part of a dynamic team dedicated to excellence in customer service and innovation in the aviation industry. With a commitment to diversity, inclusion, and employee well-being, arenaflex offers a supportive and rewarding work environment where you can make a difference. Join our team and be part of a global organization that is shaping the future of air travel and customer service. **How to Apply:** Interested candidates should submit their resumes and cover letters through the arenaflex careers website. arenaflex values diverse experiences and encourages all qualified individuals to apply. As an equal opportunity employer, arenaflex fosters an inclusive workplace that celebrates diversity and embraces individuals from all backgrounds. Apply Job! Apply for this job