Experienced Full-Time Remote Customer Service Specialist for Home Service Businesses – Career Growth Opportunities in a Dynamic and Supportive Team at arenaflex

Introduction to arenaflex arenaflex is a pioneering and rapidly growing team dedicated to making a profound impact in the lives of individuals in the trades. Our mission at arenaflex is to empower home service businesses, including those in HVAC, plumbing, and other related fields, by providing exceptional remote fractional customer service representatives. These representatives are tasked with handling daily office tasks, ensuring our clients and their employees receive genuine care and support to succeed. This is an exciting time to join our established team at arenaflex and embark on a journey of growth and development alongside us. About the Role We are seeking an ambitious and skilled individual to fill the position of a Full-Time Remote Customer Service Specialist. As a crucial member of our team, you will be responsible for overseeing daily office operations, coordinating service appointments, and providing top-notch customer service to our clients. If you are a motivated and growth-oriented professional looking for a career, not just a job, and thrive in fast-paced environments, we encourage you to apply for this incredible opportunity at arenaflex. Key Responsibilities Oversee and manage daily office operations, including answering phone calls, responding to emails, and coordinating service appointments. Efficiently schedule and dispatch technicians for service calls, installations, and repairs, ensuring seamless operations and customer satisfaction. Act as the primary point of contact for customer inquiries, appointments, and complaints, providing exceptional customer service and ensuring prompt resolution of issues. Organize and maintain accurate records of documents, invoices, and client information, ensuring data integrity and compliance with company standards. Process customer payments, follow up on overdue accounts, and assist in the setup and implementation of dispatching software such as ServiceTitan. Contribute to additional tasks and projects that support the growth and development of arenaflex, demonstrating your versatility and commitment to our mission. Essential Qualifications To be considered for this role, you should possess the following essential qualifications: Experience in scheduling or dispatching, with a strong understanding of operational workflows and customer service principles. Experience in the plumbing, HVAC, or electrical services industry is highly preferred, as it demonstrates your familiarity with industry terminology, processes, and materials. Proficiency in Google Suite and Slack, with the ability to quickly adapt to new software and technologies. Excellent time management, multitasking, and problem-solving skills, with a strong attention to detail and effective communication skills. Familiarity with cloud-based CRM systems such as Jobber, HouseCall Pro, or SingleOps is a plus, as it indicates your ability to work with technology and manage customer relationships. A high school diploma or equivalent is required, with a minimum of 2 years of experience in a related field. Preferred Qualifications While not essential, the following qualifications are preferred: Experience working in a remote or virtual environment, with the ability to self-motivate and work independently. Strong technical skills, including proficiency in Microsoft Office and other software applications. Experience with customer service software and technology, including helpdesk systems and CRM platforms. A certification in customer service or a related field, demonstrating your commitment to excellence and continuous learning. Technical Requirements To perform this role, you will need to meet the following technical requirements: A desktop or laptop computer with a webcam, speakers, and a second monitor, ensuring you can effectively communicate with clients and colleagues. An operating system that is Windows or Mac-based, with a minimum of 8gb RAM, ensuring you can run software applications smoothly and efficiently. A stable and reliable internet connection, with supportable internet speeds and a router easily accessible from your workspace. A quiet and dedicated workspace, free from distractions and interruptions, ensuring you can focus on your work and provide exceptional customer service. Position Details This is a full-time, remote position, with a schedule of Monday to Friday, 8am to 5pm EST. You will be required to work a minimum of 40 hours per week, with the possibility of overtime during peak periods. As a remote employee, you will be expected to be self-motivated, disciplined, and able to work independently, with regular check-ins with your manager and colleagues. Career Growth Opportunities At arenaflex, we are committed to the growth and development of our employees. As a Full-Time Remote Customer Service Specialist, you will have access to training and development programs, designed to enhance your skills and knowledge in customer service, operations, and industry-specific areas. You will also have opportunities to take on additional responsibilities, contribute to special projects, and advance your career within our organization. Work Environment and Company Culture arenaflex is a dynamic and supportive team, dedicated to making a positive impact in the lives of our clients and employees. We value our employees and recognize their contributions to our success. As a remote employee, you will be part of a virtual team, with regular communication and collaboration with your colleagues. We foster a culture of openness, transparency, and respect, ensuring that every employee feels valued, supported, and empowered to succeed. Compensation, Perks, and Benefits As a Full-Time Remote Customer Service Specialist at arenaflex, you will be eligible for a competitive salary, comprehensive benefits package, and opportunities for career growth and development. You will also have access to a range of perks, including flexible working hours, remote work arrangements, and a dynamic and supportive work environment. Conclusion If you are a motivated and skilled customer service professional, looking for a career, not just a job, we encourage you to apply for this exciting opportunity at arenaflex. As a Full-Time Remote Customer Service Specialist, you will be part of a dynamic and supportive team, dedicated to making a positive impact in the lives of our clients and employees. You will have access to training and development programs, career growth opportunities, and a comprehensive benefits package. Don't miss this chance to join our team and embark on a journey of growth and development with arenaflex. Apply now and take the first step towards an exciting and rewarding career! Apply for this job