**Experienced Full-Time Remote Customer Service Representative – Medicare Insurance Agency**

Are you a highly motivated and customer-focused individual with a passion for delivering exceptional service in a fast-paced environment? Do you have a minimum of 5 years of experience in a fast-paced office setting and a proven track record of providing top-notch support to clients? If so, we encourage you to apply for the Experienced Full-Time Remote Customer Service Representative position at National United Medicare Advisors, a leading Medicare insurance agency based in Columbus, Ohio. **About Us** National United Medicare Advisors is a dynamic and growing agency that serves the Medicare age demographic with compassion, expertise, and a commitment to excellence. Since the onset of the COVID-19 pandemic, we have successfully transitioned to a remote work model, and we are now seeking a talented and dedicated individual to join our team as a full-time remote customer service representative. As a member of our team, you will be part of a collaborative and supportive environment that values work-life balance, professional growth, and community involvement. **Job Summary** As an Experienced Full-Time Remote Customer Service Representative, you will be responsible for providing exceptional service to our clients, answering phone calls, responding to inquiries, and resolving issues in a timely and professional manner. You will be the first point of contact for many of our clients, and your friendly, outgoing, and confident personality will shine through in every interaction. If you are a highly motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Answer phone calls and respond to inquiries from clients in a timely and professional manner * Provide exceptional service to clients, addressing their concerns and resolving issues in a courteous and efficient manner * Enter data into multiple online systems, ensuring accuracy and attention to detail * Collaborate with the team to achieve goals and objectives, sharing knowledge and expertise to drive success * Participate in ongoing training and professional development to enhance skills and knowledge * Maintain a high level of productivity and efficiency, meeting or exceeding performance metrics and standards **Essential Qualifications** * Minimum of 5 years of experience in a fast-paced office setting * Minimum of 5 years of experience in a customer service role, with a proven track record of delivering exceptional service * Excellent verbal communication skills, with the ability to communicate effectively with clients and colleagues * Friendly, outgoing, and confident personality, with a passion for delivering exceptional service * Good technical skills, with the ability to navigate multiple online systems and software applications * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Ability to maintain a high level of productivity and efficiency, meeting or exceeding performance metrics and standards **Preferred Qualifications** * Experience working in a fast-paced doctor's office or small insurance company * Experience working with the 65+ age demographic * Ability to thrive in a remote work environment, with minimal distractions and interruptions **Skills and Competencies** * Excellent verbal communication skills, with the ability to communicate effectively with clients and colleagues * Friendly, outgoing, and confident personality, with a passion for delivering exceptional service * Good technical skills, with the ability to navigate multiple online systems and software applications * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Ability to maintain a high level of productivity and efficiency, meeting or exceeding performance metrics and standards * Strong problem-solving and analytical skills, with the ability to resolve complex issues and concerns * Ability to work collaboratively as part of a team, sharing knowledge and expertise to drive success **Career Growth Opportunities and Learning Benefits** * Ongoing training and professional development to enhance skills and knowledge * Opportunities for career growth and advancement, with a focus on promoting from within * Collaborative and supportive work environment, with a focus on teamwork and community involvement * Access to industry-leading tools and technologies, with ongoing support and training * Opportunities for professional development and certification, with a focus on staying up-to-date with industry trends and best practices **Work Environment and Company Culture** * Remote work environment, with minimal distractions and interruptions * Collaborative and supportive work environment, with a focus on teamwork and community involvement * Flexible work schedule, with the ability to work from home and maintain a healthy work-life balance * Ongoing training and professional development, with a focus on enhancing skills and knowledge * Opportunities for career growth and advancement, with a focus on promoting from within **Compensation, Perks, and Benefits** * Competitive salary of $40,000 per year * On-the-job training and professional development opportunities * Paid time off, with a focus on work-life balance and employee well-being * Professional development assistance, with a focus on staying up-to-date with industry trends and best practices * Work from home, with a flexible schedule and minimal distractions and interruptions **How to Apply** If you are a highly motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for the Experienced Full-Time Remote Customer Service Representative position at National United Medicare Advisors. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our team's success. **Equal Employment Opportunity** National United Medicare Advisors is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job