Experienced Full-Time Remote Customer Service Representative – Inbound Sales, Technical Support, and Back-Office Operations for Leading Brands

Join the Team at blithequark: Deliver Exceptional Customer Experiences from the Comfort of Your Home blithequark is a renowned Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking highly motivated and dedicated customer service representatives to support our inbound customer service, sales representatives, help desk, and back-office processing teams. As a customer service representative at blithequark, you will have the opportunity to work with some of the most recognizable brands in the world, troubleshoot basic technical issues, and build strong relationships with customers. About blithequark blithequark helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. We assist companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. Our company has ten business process outsourcing service delivery facilities in various locations, including Nova Scotia, and we employ over 10,000 talented individuals with 150+ diverse North American client partners. Key Responsibilities Listen to customers, understand their needs, and resolve customer issues in a professional and courteous manner Utilize systems and technology to complete account management tasks, including data entry and record-keeping Recognize sales opportunities and apply sales skills to upgrade products or services Explain and position products and processes with customers, addressing their questions and concerns Appropriately escalate customer dissatisfaction to the managerial team, ensuring prompt resolution Ensure first call resolution through problem-solving and effective call handling Candidate Qualifications We are looking for highly motivated and dedicated individuals who possess the following qualities: Must be 18 years of age or older High school diploma or equivalent required Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem-solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Conditions of Employment To work with blithequark, you must: Be authorized to work in the country where the job is based Be willing to submit up to a Level II background and/or security investigation with a fingerprint (subject to program and location) Be willing to submit to drug screening (subject to program and location) Compensation and Benefits At blithequark, we believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Our standard starting compensation is commensurate with experience, and regular reviews and raises are awarded based on tenure and performance. Our employees enjoy a range of benefits, including: Medical, Dental, and Vision Coverage Options Paid Time-Off Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests Retirement Plan Life Insurance Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. We offer flexible schedules, a casual dress code, and a range of perks and benefits to support our employees' well-being and career growth. Our company culture is built on the principles of diversity, equality, and respect, and we strive to create an inclusive and welcoming environment for all employees. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the career growth and development of our employees. We offer paid training opportunities, regular performance reviews, and opportunities for advancement and promotion. Our employees have the opportunity to develop new skills, take on new challenges, and build a rewarding and fulfilling career with our company. Physical Requirements This job operates in a remote work environment, and employees are expected to work from home. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. Reasonable Accommodation blithequark is committed to providing reasonable accommodations to qualified employees with protected disabilities. If reasonable accommodations are needed, please contact Human Resources. Diversity and Equality At blithequark, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at blithequark are based solely on a person's merit and qualifications. We maintain a work environment free from discrimination, where employees are treated with dignity and respect. Conclusion If you are a highly motivated and dedicated individual with excellent communication skills and a passion for customer service, we encourage you to apply for this exciting opportunity at blithequark. As a customer service representative, you will have the opportunity to work with leading brands, build strong relationships with customers, and develop a rewarding and fulfilling career. Apply now and join our team of talented and dedicated professionals! Apply for this job