Experienced Full-Time Remote Customer Service Coordinator for Banking Operations - Delivering Exceptional Client Experiences through Empathetic Support and Effective Communication

Introduction to blithequark At blithequark, we're more than just a financial institution; we're a team of dedicated professionals passionate about making a positive impact on people's lives. Our mission is to provide compassionate and innovative banking solutions, and we're looking for talented individuals to join our journey. As a customer-centric organization, we believe in empowering our associates to be the best version of themselves, and we're committed to creating a work environment that fosters growth, learning, and fun. Job Overview We're seeking an experienced and skilled Customer Service Coordinator to join our remote team. As a vital part of our Customer Care team, you will be the voice of blithequark, providing exceptional support and service to our clients. Your primary responsibility will be to listen, understand, and address customer concerns in a professional and empathetic manner. If you're passionate about delivering outstanding customer experiences and thrive in a fast-paced environment, we want to hear from you. Key Responsibilities Demonstrate a strong customer focus rooted in empathy, ensuring that every interaction is personalized and supportive Communicate effectively with peers, management, and customers, using active listening and clear communication skills Exercise good judgment and independent decision-making skills to resolve customer issues efficiently and fairly Utilize exceptional listening, questioning, call control, and de-escalation techniques to provide top-notch service Be proactive, with effective time management and organizational skills to meet performance goals and objectives Display dependability, with a solid attendance record and a commitment to being available and accessible to our customers Maintain a secure and reliable home office environment, with a private internet connection that meets our technical requirements Essential Qualifications High school diploma, GED, or equivalent certification At least 2 years of customer service experience or 2 years of call center experience Ability to work in a remote environment, with a reliable private internet connection and a secure home office setup Strong attention to detail, positive attitude, and ability to be flexible and adapt to change Preferred Qualifications At least 1 year of Financial Services experience or Banking experience Previous experience working in a remote or virtual team environment Knowledge of banking products and services, with a strong understanding of customer needs and expectations Career Growth and Development At blithequark, we're committed to helping our associates grow and develop in their careers. We offer a range of training and development opportunities, including formal and informal learning programs, to help you build new skills and advance in your role. Our goal is to create a culture of continuous learning, where you can thrive and reach your full potential. Skills and Competencies Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions Ability to work in a fast-paced environment, with a high level of energy and motivation Strong technical skills, with the ability to navigate multiple systems and platforms Work Environment and Culture At blithequark, we're proud of our diverse and inclusive culture, where everyone feels valued and respected. We believe in creating a work environment that's collaborative, supportive, and fun, where you can be yourself and thrive. Our remote team is connected and engaged, with regular virtual meetings and social events to help you stay connected and build relationships with your colleagues. Compensation and Benefits We offer a competitive compensation package, with a hourly rate of $21 per hour. Our benefits package includes: Medical, Dental, Vision, and Prescription coverage, starting on Day 1 Flexible Schedule Options, to help you balance work and life Paid Time Off, to recharge and relax Wellbeing offerings, including backup childcare and Mental Wellness support Tuition Reimbursement, to help you continue learning and growing Paid Training and Development, to help you build new skills and advance in your role Flexible Spending Account, to help you manage your expenses Life Insurance, to provide peace of mind and financial security Disability Insurance, to protect your income and well-being 401 K and Stock Purchase Plan, to help you plan for your future Conclusion If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we want to hear from you. At blithequark, we're committed to creating a work environment that's collaborative, supportive, and fun, where you can be yourself and thrive. Apply now to join our remote team as a Customer Service Coordinator and start your journey with us today. Apply for this job