Experienced Full-Time Remote Customer Service and Technical Support Representative - Delivering Exceptional Experiences with a Global Leader in Customer Engagement

Join the Concentrix Team: Where Passion Meets Purpose Imagine a workplace where your career aspirations are nurtured, and you're empowered to make a meaningful impact. At Concentrix, we're dedicated to creating a culture that values people first, fostering a sense of belonging, and driving business success through exceptional customer experiences. As a global leader in customer engagement, we're seeking talented individuals like you to join our team of remote Customer Service and Technical Support Representatives. About Concentrix: A Culture of Innovation and Excellence Concentrix is a forward-thinking organization that has earned numerous awards, including "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our company is built on a foundation of innovation, diversity, and inclusion, with a team of over 300,000 people from 40 countries working together as "One Concentrix." We're passionate about delivering outstanding results and making a positive impact on our clients' businesses and the communities we serve. Job Overview: Remote Customer Service and Technical Support Representative As a remote Customer Service and Technical Support Representative at Concentrix, you'll play a critical role in delivering exceptional experiences for our clients' customers. You'll work independently from the comfort of your own home, using cutting-edge technology and tools to troubleshoot technical issues, provide product support, and resolve customer inquiries. Key Responsibilities: Assist external users of our clients' technical products or services, identifying, investigating, and resolving technical issues via phone, email, or chat. Troubleshoot basic and routine technical problems, including hardware, software, networking, or other designated client products. Provide customer experience-focused troubleshooting, de-escalating customer concerns and building rapport to ensure a positive experience. Follow established escalation procedures to resolve complex technical issues, navigating knowledge databases and resources as needed. Ensure service delivery meets contractual Key Performance Indicators (KPIs), maintaining high levels of quality and customer satisfaction. Greet customers in a courteous, friendly, and professional manner, using agreed-upon procedures. Listen attentively to customer needs and concerns, demonstrating empathy and maximizing opportunities to build rapport. Probe for understanding, using effective communication skills to resolve issues efficiently. Requirements and Qualifications: Essential Qualifications: One year of related technical experience (hardware, software, networking, or other technical fields). Non-Apple, non-Chromebook personal desktop or laptop (BYOD). Courteous and strong customer service orientation. Effective communication skills (written and verbal). Ability to learn quickly, with strong problem-solving skills. Dependable with proficient attention to detail. Skilled in multi-tasking, with flexibility and adaptability. Ability to work independently with minimal supervision. Comfortable with Outlook, asynchronous tools, and Microsoft Excel. Preferred Qualifications: Relevant technical expertise related to program (working knowledge of hardware, software, networking, data storage, troubleshooting, and repair). Experience with web camera and video conferencing tools. Business acumen and ability to articulate in a professional manner (verbal and written). Open and receptive to feedback from leadership. Proactive in self-upskilling and knowledge training. What We Offer: Career Growth, Benefits, and Perks At Concentrix, we're committed to investing in our people and their career aspirations. As a remote Customer Service and Technical Support Representative, you'll have access to: Paid training and development programs to enhance your skills and knowledge. Career growth opportunities, with clear paths for advancement and promotion. Comprehensive benefits package, including medical, dental, vision, and 401(k) (US only). Employee assistance program (EAP) with free short-term counseling sessions. Stock purchasing program and Huang Leadership Development Scholarship. Opportunities for networking and leadership development through Staff Resource Groups. IRise Mentorship programs to support your career foundation. Global citizenship and sustainability initiatives, with team event opportunities. Trained wellness partners and wellness training opportunities. Why Join Concentrix? By joining our team, you'll become part of a diverse, global organization that's passionate about delivering exceptional customer experiences. You'll have the opportunity to: Work with a forward-thinking company that's committed to innovation and excellence. Develop your skills and knowledge through paid training and development programs. Grow your career with clear paths for advancement and promotion. Be part of a culture that values people first and fosters a sense of belonging. Make a positive impact on our clients' businesses and the communities we serve. Apply Now and Start Your Journey! If you're passionate about delivering exceptional customer experiences and want to join a company that's dedicated to innovation and excellence, apply now to become a remote Customer Service and Technical Support Representative at Concentrix. We can't wait to welcome you to our team! Apply for this job