**Experienced Full-time Customer Service Representative – Remote Opportunity with arenaflex**

**Job Summary:** Join arenaflex, a leading global organization specializing in third-party expert authentication, grading, and conservation of collectibles, as an Experienced Full-time Customer Service Representative. As a key member of our growing team, you will play a vital role in delivering exceptional customer experiences, ensuring overall satisfaction, and providing superior support to our customers, dealers, and submission centers. If you possess excellent communication skills, a passion for delivering outstanding customer service, and a strong ability to learn and adapt, we encourage you to apply for this exciting opportunity. **About arenaflex:** arenaflex is a multi-divisional global organization that has been a trusted leader in the collectibles industry since 1987. With a commitment to providing expert, impartial, and tech-enabled services, we add value and liquidity to our customers' collections. Our team of experts has certified nearly 90 million coins, banknotes, comic books, video games, trading cards, sports cards, stamps, and related collectibles. We are dedicated to delivering exceptional customer experiences, and we are seeking talented individuals to join our team. **Responsibilities:** As an Experienced Full-time Customer Service Representative, you will be responsible for: * Answering incoming phone calls via a multiline telephone system and providing exceptional customer service * Preparing and providing internal and external written correspondence via email, ensuring timely and accurate communication * Assisting customers, dealers, and submission centers with their accounts and submissions, providing personalized support and guidance * Answering customer inquiries about products and services offered, making recommendations to provide optimal product satisfaction * Maintaining customer accounts by recording product and submission records, ensuring accuracy and attention to detail * Collecting customer feedback and making recommendations to management by analyzing customer needs and preferences * Preparing product and/or service reports by collecting and analyzing customer information, providing valuable insights to improve our services **What will make you successful:** To excel in this role, you will need: * 2 years of previous customer service/call center experience or relevant experience, demonstrating a strong ability to learn and adapt * Excellent verbal and written communication skills, with the ability to communicate effectively with customers, dealers, and submission centers * Ability to learn, gain, and retain product and procedural knowledge, staying up-to-date with our services and offerings * Demonstrated experience learning new systems, with a strong ability to adapt to new technologies and processes * High attention to detail and quality-focused, ensuring accuracy and attention to detail in all aspects of your work * Ability to multi-task with superior organizational skills, prioritizing tasks and managing time effectively * Strong prioritization and time management skills, with a high degree of flexibility to meet changing customer needs * High School diploma or equivalent, with a strong foundation in communication and customer service **What you'll receive from us:** As a valued member of our team, you will receive: * In-depth customer service training and opportunities for growth and career improvement, helping you develop your skills and advance your career * Equipment: We provide all the required equipment, including a PC, 2 monitors, headset, mouse, keyboard, and webcam, ensuring you have everything you need to succeed * Flexible work arrangements: We offer remote work opportunities, allowing you to work from the comfort of your own home or office * Competitive compensation: We offer a competitive hourly rate of $18-$20 per hour, commensurate with experience and ability * Comprehensive benefits package: We provide a generous full-time benefits package, including health, dental, and vision insurance options, 401(k) with company match, paid time off benefits, annual discretionary bonuses, and more **Work Environment and Company Culture:** As a remote employee, you will be working from the comfort of your own home or office, with a dedicated working space without distractions and stable internet connectivity with a minimum of 50 Mbps of bandwidth. Our team is dedicated to delivering exceptional customer experiences, and we foster a culture of collaboration, innovation, and continuous improvement. We are committed to providing a supportive and inclusive work environment, where you can grow and develop your skills and career. **Key Stakeholders:** As a Customer Service Representative, you will work closely with the following key stakeholders: * Team Leader (Direct Supervisor): Providing guidance and support to ensure your success in the role * Operations Manager: Collaborating to ensure efficient and effective operations * Performance People Manager: Working together to achieve performance goals and objectives * Director of Customer Service: Providing strategic direction and guidance to ensure exceptional customer experiences **How to Apply:** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at to learn more about our company and our services. To apply, please click on the link below: Apply Job! **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job