Experienced Full-Time and Part-Time Work at Home Customer Service Agent - Delivering Exceptional Experiences in Missouri

Join the blithequark Team: Delivering Exceptional Customer Experiences from Home blithequark is a leading provider of customer service solutions, and we're seeking highly motivated and enthusiastic Work at Home Customer Service Agents to join our team in Missouri. As a Work at Home Customer Service Agent, you will have the opportunity to work from the comfort of your own home, providing top-notch customer service and support to our clients. If you're a people person with a passion for delivering exceptional experiences, we want to hear from you! About blithequark blithequark is a dynamic and innovative company that specializes in providing customer service solutions to clients across various industries. We're committed to delivering exceptional experiences and driving optimal performance for our clients. With a diverse lineup of tech-enabled business services operating companies, we're constantly growing and expanding our offerings to meet the evolving needs of our clients. Our Culture and Values At blithequark, we value diversity, equity, and inclusion. We believe that a diverse and inclusive work environment is essential to our success, and we're committed to providing a workplace where all employees feel valued, respected, and empowered to contribute. We're proud to offer a culture that encourages collaboration, innovation, and growth, and we're excited to welcome new team members who share our values. Key Responsibilities As a Work at Home Customer Service Agent at blithequark, you will be responsible for: Providing exceptional customer service and support to clients via phone, email, and chat Resolving customer issues and concerns in a timely and professional manner Utilizing systems and technology to complete account management tasks and ensure accurate records Recognizing sales opportunities and applying sales skills to upgrade products and services Explaining and positioning products and processes with customers Escalating customer dissatisfaction to the managerial team as needed Ensuring first call resolution through problem-solving and effective call handling Essential Qualifications To be successful as a Work at Home Customer Service Agent at blithequark, you will need: High school diploma or equivalent required; some college or vocational training preferred Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem-solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with team members and customers Preferred Qualifications We prefer candidates who: Have previous customer service experience Are highly motivated and energetic Have excellent time management and organizational skills Are able to work in a fast-paced environment with multiple priorities What We Offer At blithequark, we offer a competitive compensation and benefits package, including: Competitive hourly rate ($$$ per hour, depending on experience) Paid time off and paid holidays Opportunities for advancement and professional growth Regular performance reviews and raises Comprehensive training program to ensure success in your role Flexible work arrangements, including full-time and part-time opportunities Medical, dental, and vision coverage options 401(k) or other retirement savings plan Our Benefits Program We offer a comprehensive benefits program that includes: Medical, dental, and vision coverage Life insurance and disability coverage 401(k) or other retirement savings plan Paid time off and paid holidays Employee assistance program (EAP) Work Environment As a Work at Home Customer Service Agent at blithequark, you will be working from the comfort of your own home. You will need to have a quiet, dedicated workspace with a reliable computer and internet connection. We provide all necessary equipment and training to ensure your success in this role. How to Apply If you're excited about the opportunity to join our team as a Work at Home Customer Service Agent, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Diversity and Equality At blithequark, we value diversity and equality. We believe that a diverse and inclusive work environment is essential to our success, and we're committed to providing a workplace where all employees feel valued, respected, and empowered to contribute. We're proud to offer a culture that encourages collaboration, innovation, and growth, and we're excited to welcome new team members who share our values. Reasonable Accommodation blithequark is committed to providing reasonable accommodations to qualified employees with protected disabilities. If you require accommodations, please contact our Human Resources department. Regarding COVID-19 As an employer supporting critical clients, we've taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Apply for this job