Experienced Full Stack Technical Support / Customer Service Representative – Remote Work Opportunity with Comprehensive Training and Growth Potential
Join the blithequark Team: A Global Leader in Customer Experience and Tech-Powered Innovation blithequark is seeking a highly skilled and customer-focused Technical Support / Customer Service Representative to join our remote team. As a game-changer at blithequark, you'll have the opportunity to work from home and provide exceptional customer experiences for some of the world's best-known brands. Our company culture is built on a people-first approach, and we're committed to providing a genuine sense of belonging and growth opportunities for all our team members. A NEW CAREER PATH WITH ENDLESS POSSIBILITIES Are you looking for a career change that offers flexibility, growth potential, and a chance to make a real impact? Do you want to join a forward-thinking organization that prioritizes its people and fosters a culture of inclusivity and diversity? Look no further than blithequark! Our remote Technical Support / Customer Service Representative role is the perfect opportunity to reimagine your career journey and develop lifelong connections with like-minded professionals. At blithequark, we're proud to be a global organization with a diverse team from over 70 countries. Our people are our greatest asset, and we're committed to providing the training, technologies, and support needed to succeed. With a strong focus on career growth and personal development, we offer a range of free learning and leadership programs to help you achieve your goals. KEY RESPONSIBILITIES Provide inbound customer support using a call flow guide Resolve technical issues related to hardware, software, and client products Track, document, and retrieve information in databases Be an amazing problem-solver and provide expert customer experiences with a smile Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables Offer additional products and/or services to customers YOUR QUALIFICATIONS To succeed in this role, you'll need: Strong focus on building customer relationships 1+ year of customer service experience Technical support experience preferred Open availability and a quiet, distraction-free environment to work from home A high school diploma or GED Proficiency in fast-paced multi-tasking and strong problem-solving skills Strong computer navigation skills and PC knowledge A desktop or laptop to complete PC and internet testing High-speed internet and a smartphone Must reside in the United States or have a valid U.S. address for residence ESSENTIAL SKILLS AND COMPETENCIES To excel in this role, you'll need: Excellent communication and interpersonal skills Ability to work in a fast-paced environment and prioritize multiple tasks Strong analytical and problem-solving skills Ability to provide exceptional customer experiences and resolve issues efficiently Flexibility and adaptability in a remote work environment CAREER GROWTH AND PERSONAL DEVELOPMENT At blithequark, we're committed to helping our team members grow and develop their skills. With our comprehensive training programs and performance-based incentives, you'll have the opportunity to: Advance in your career and take on new challenges Develop new skills and expertise Participate in mentorship programs and leadership development initiatives Enjoy a range of employee benefits, including paid time off, holidays, and health insurance WHAT WE OFFER As a valued member of our team, you'll enjoy: Paid training and performance-based incentives Lucrative employee referral bonus opportunities 401K with company match Paid PTO and holidays Medical, dental, and vision insurance Comprehensive Employee Assistance Program (EAP) Health and wellness programs with trained partners Mentorship programs that support your rewarding career journey Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support REIMAGINE THE BEST VERSION OF YOU! If you're looking for a new career challenge that offers growth potential, flexibility, and a chance to make a real impact, apply today to join the blithequark team! Our company culture is built on a people-first approach, and we're committed to providing a genuine sense of belonging and growth opportunities for all our team members. Don't miss this opportunity to become part of a global organization that prioritizes its people and fosters a culture of inclusivity and diversity. Apply now and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice." Apply for this job