Experienced Full Stack Technical Support / Customer Service Representative – Remote Work Opportunity with Comprehensive Training and Growth Potential

Join the blithequark Team: Where Customer Experience Meets Innovation blithequark is a forward-thinking global organization that has earned numerous awards, including "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." We're a diverse team of over 440,000 game-changers from 70+ countries, united by our passion for delivering exceptional customer experiences and tech-powered innovation. We're now looking for talented individuals to join our team as Technical Support / Customer Service Representatives, working from the comfort of their own homes. A NEW CAREER PATH WITH ENDLESS POSSIBILITIES As a Technical Support / Customer Service Representative at blithequark, you'll embark on a rewarding career journey, working with some of the world's best-known brands. You'll provide top-notch customer service support, resolving routine problems and questions regarding our clients' products and services. This is a unique opportunity to reimagine your career, develop lifelong friendships, and grow with a company that truly prioritizes its people. KEY RESPONSIBILITIES Provide inbound customer support using a call flow guide Resolve technical issues related to hardware, software, and client products Track, document, and retrieve information in databases Be an amazing problem-solver Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred Offer additional products and/or services Deliver expert customer experiences...with a smile YOUR QUALIFICATIONS At blithequark, we value integrity, knowledge, and compassion. To succeed in this role, you'll need: Strong focus on building customer relationships 1+ year of customer service experience Technical support experience preferred A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong problem-solving skills with the ability to ask probing questions to come to a resolution Strong computer navigation skills and PC knowledge A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) High Speed internet (no wireless/hotspots or satellite) and a smartphone Must reside in the United States or have a valid U.S. address for residence CAREER GROWTH AND PERSONAL DEVELOPMENT At blithequark, we believe in nurturing our people's growth and well-being. That's why we offer: Paid training and performance-based incentives Lucrative employee referral bonus opportunities 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for blithequark Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more COMPANY CULTURE AND VALUES At blithequark, we're proud of our inclusive culture and commitment to diversity. We: Champion our people, investing in their growth and well-being Foster a workplace free from unlawful discrimination and harassment Comply with all fair employment practices laws Provide equal opportunities for all employees and applicants WORK ENVIRONMENT AND BENEFITS As a remote Technical Support / Customer Service Representative at blithequark, you can expect: A flexible, work-from-home arrangement A comprehensive benefits package, including medical, dental, and vision insurance Paid time off and holidays A 401K plan with company match Employee assistance program (EAP) support HOW TO APPLY If you're passionate about delivering exceptional customer experiences and are looking for a rewarding career opportunity, apply today to join the blithequark team! We can't wait to hear from you and explore how you can contribute to our mission. Don't miss this chance to reimagine your career and join a company that truly prioritizes its people. Apply now and start your journey with blithequark! Apply for this job