**Experienced Full Stack Technical Support / Customer Service Representative – Remote Customer Experience Expert**
About blithequark blithequark is a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. We're a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year. Our mission is to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. Join Our Team We're looking for talented game-changers to join our purpose, people who are passionate about providing outstanding customer service experiences. As a remote Technical Support / Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being. Career Growth and Personal Development This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at blithequark, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. What You Will Do in This Role Provide inbound customer support using a call flow guide Resolve technical issues related to hardware, software, and client products Track, document, and retrieve information in databases Be an amazing problem-solver Offer additional products and/or services Deliver expert customer experiences...with a smile Your Qualifications Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support / Customer Service Representative (Remote) role include: Strong focus on building customer relationships 1+ year of customer service experience Technical support experience preferred Open availability A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong problem-solving skills with the ability to ask probing questions to come to a resolution Strong computer navigation skills and PC knowledge A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) High Speed internet (no wireless/hotspots or satellite) and a smartphone Must reside in the United States and have a valid U.S. address for residence What's in It for You One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include: Starting wage will be between $15 and $18 (pay rate will not be below applicable minimum wage) Paid training and performance-based incentives Lucrative employee referral bonus opportunities 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more Reimagine the Best Version of You! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice." Eligibility and Requirements In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Equal Opportunity Employer blithequark is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: English Spanish Apply Now! To apply for this position, please click the link below: Apply Job! Apply for this job