**Experienced Full Stack Technical Program Manager – Web & Cloud Application Development at blithequark**

Are you a seasoned technical program manager with a passion for innovation and a knack for driving large-scale projects? Do you want to join a dynamic team of engineers, data scientists, and machine learning experts at blithequark, where you'll have the opportunity to shape the future of customer service? If so, we invite you to apply for the Principal Technical Program Manager position on our Contact Handling Experience (CHEX) team. **About blithequark** blithequark is a global leader in e-commerce, and our Contact Handling Experience (CHEX) team is at the forefront of innovation in customer service. We're a diverse, cross-disciplinary team of builders who are rapidly developing advanced user experience research, machine learning, security, and distributed systems to help customers solve problems faster, more easily, and in their preferred way of interacting with blithequark. Our systems form the core of blithequark's customer service infrastructure, and we integrate with teams across the entire business to create exceptional service experiences for customers. **A Day in the Life** As a Principal Technical Program Manager on our CHEX team, you'll be responsible for managing large, cross-functional programs that support customer service operations worldwide. You'll work closely with development teams, play a leadership role in product architecture and design, and own communication/reportage on mission-critical projects. You'll be hands-on in driving the delivery of critical tech initiatives, managing all aspects of the project, such as project planning, clarity of tech requirements, risk management, and implementation planning. **Key Responsibilities** • End-to-end ownership of cross-functional projects, including resource planning and project execution • Definition and execution of strategic technical initiatives aimed at improving delivery efficiency and driving 3-year action plan tech discussions • Hands-on delivery of critical tech initiatives, managing all aspects of the project, such as project planning, clarity of tech requirements, risk management, and implementation planning • Technical problem-solving, identifying innovative solutions to project deadlocks and resolving issues and constraints through consensus and sound judgment • Making project decisions and achieving tactical goals while retaining a strategic focus • Working closely with development teams and playing a leadership role in product architecture and design • Owning communication/reportage on mission-critical projects, SVP/VP level goals **Essential Qualifications** • 12+ years of working directly with engineering teams experience • 7+ years of technical product or program management experience • 5+ years of software development experience • Experience managing programs across cross-functional teams, building processes and coordinating release schedules **Preferred Qualifications** • 8+ years of hands-on work managing complex technology projects experience • Experience managing projects across cross-functional teams, building sustainable processes and coordinating release schedules **About Our Team** The Contact Handling Experience (CHEX) vision is to build tools for our customer service agents to deliver Earth's most customer-centric service. We will accomplish this by redefining the customer service agent experience through understanding customer service agents and the job they do. We use this understanding to develop unique products that safely support customer service agents in their work. **Our Inclusive Culture** At blithequark, we value people with unique backgrounds, experiences, and skillsets. We're committed to creating an inclusive culture that empowers our employees to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information. **Compensation and Benefits** Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159,300/year in our lowest geographic market up to $275,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. **How to Apply** If you're passionate about this role and want to make an impact on a global scale, please apply via our internal or external career site. We're excited to hear from you! **USA, WA, Seattle** Project/Program/Product Management-Technical Apply for this job