**Experienced Full Stack Social Media Customer Support Specialist – Disney Fan Engagement**

Are you a Disney enthusiast with a passion for providing exceptional customer service and engaging with people on social media? Do you thrive in a dynamic, fast-paced environment and love helping others? If so, we have an exciting opportunity for you to join arenaflex as a Remote Disney Social Media Customer Support Specialist! **About arenaflex** arenaflex is a global leader in entertainment, media, and technology, bringing joy and magic to fans worldwide. With a rich history of innovation and creativity, arenaflex is constantly pushing the boundaries of what's possible. As a Remote Disney Social Media Customer Support Specialist, you'll be part of a talented team that's dedicated to delivering exceptional customer experiences and fostering a sense of community among Disney fans. **The Role** As a Remote Disney Social Media Customer Support Specialist, you'll be the voice of Disney, interacting with our fans and customers across various social media platforms. Your primary responsibility will be to provide outstanding customer service, resolve inquiries, and ensure a magical experience for all Disney fans worldwide. You'll be working closely with internal teams to resolve customer issues and escalate complex cases as needed, while maintaining a positive and professional demeanor while representing the Disney brand. **Key Responsibilities** * Engage with Disney fans and customers on social media platforms such as Facebook, Twitter, Instagram, and others, providing prompt, accurate, and courteous responses to customer inquiries and issues. * Monitor social media channels for customer feedback, questions, and concerns, and collaborate with internal teams to resolve customer issues and escalate complex cases as needed. * Keep up-to-date with Disney products, services, and promotions to provide accurate information to customers and maintain a high level of product knowledge. * Participate in training and development activities to continuously improve skills and knowledge, staying up-to-date with the latest social media trends and best practices. * Collaborate with internal teams to develop and implement social media strategies that drive engagement and customer satisfaction. * Utilize social media analytics tools to track performance and identify areas for improvement. * Develop and maintain a deep understanding of Disney's history, characters, and franchises, and use this knowledge to provide exceptional customer service and engage with fans. **Qualifications** * High school diploma or equivalent; college degree preferred. * Previous experience in customer service, preferably in a social media or remote support environment. * Strong communication skills, both written and verbal, with the ability to adapt to different communication styles and tone. * Proficient in using social media platforms and tools, including Facebook, Twitter, Instagram, and others. * Ability to multitask and manage multiple customer interactions simultaneously, with a high level of attention to detail and problem-solving skills. * Passion for Disney and its products, services, and experiences, with a deep understanding of the brand and its values. * Ability to work flexible hours, including weekends and holidays, with a reliable internet connection and a quiet, dedicated workspace. **Preferred Skills** * Bilingual or multilingual abilities, with the ability to communicate effectively with customers in multiple languages. * Experience with customer relationship management (CRM) systems, with a strong understanding of data analysis and reporting. * Knowledge of Disney's history, characters, and franchises, with a deep understanding of the brand and its values. * Creative thinking and the ability to craft engaging social media content, with a strong understanding of social media trends and best practices. * Experience with social media analytics tools, with a strong understanding of data analysis and reporting. **Benefits** * Competitive salary and performance-based incentives, with opportunities for career growth and development. * Flexible working hours and remote work environment, with a comprehensive health, dental, and vision insurance package. * 401(k) retirement plan with company match, and exclusive discounts on arenaflex products, services, and experiences. * Opportunities for professional development and training, with a focus on continuous learning and improvement. * Collaborative and dynamic work environment, with a team of talented and passionate professionals who are dedicated to delivering exceptional customer experiences. **How to Apply** If you're passionate about Disney and have the skills and experience to excel in this role, we invite you to apply! Please submit your resume, cover letter, and any relevant work samples to [email protected]. Be sure to include "Remote Disney Social Media Customer Support Specialist" in the subject line of your email. We look forward to welcoming you to the arenaflex family and helping you create magical moments for our fans worldwide! **Apply Now** Apply Job! Apply for this job