**Experienced Full Stack Service Advocate – Work From Home Opportunity at blithequark**

Are you a motivated and compassionate individual looking to make a meaningful impact in the healthcare industry? Do you have excellent communication skills and a passion for helping others? If so, we encourage you to apply for the Full Stack Service Advocate position at blithequark, a leading healthcare organization dedicated to improving the lives of our patients and communities. **About blithequark** At blithequark, we are committed to carrying our heart to every moment of our patients' lives. Our mission is to deliver improved human-driven healthcare for a rapidly changing world. We believe that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this mission, empowering every individual who works at blithequark to feel enabled by the role they play in changing lives and accelerating our ability to innovate and deliver solutions for making healthcare more personal, accessible, and affordable. **Job Summary** As a Full Stack Service Advocate, you will play a critical role in supporting our patients and healthcare providers through various channels, including phone and digital interactions. Your primary responsibility will be to lead efforts to educate and engage patients in their healthcare, ensuring they have a clear understanding of the benefits and services available to them under their government healthcare plan. You will work closely with our Government healthcare team to move and motivate patients towards healthy behaviors through creative, compassionate, and empathetic interactions. **Key Responsibilities** * Collaborate with patients through phone and digital interactions to educate them about available healthcare services and benefits * Conduct inbound and outbound calls to patients who may benefit from assigned services, including medical visits, screenings, vaccinations, or medication refills * Utilize persuasive communication skills to address obstacles and gather information, providing solutions to close care gaps and delivering exceptional support to patients * Ensure that every patient is treated with respect, professionalism, and dignity, with all questions thoroughly addressed or triaged and responded to * Work as needed to coordinate care between healthcare providers, specialists, and pharmacies * Effectively listen and gather patient-reported information components in the CRM tool to support clinical record pursuit for HEDIS clinical record documentation of services * Provide patients with accurate information at the right time to help them make informed decisions about their healthcare, improving patient engagement, retention, and growth through expertly delivering coordination services to patients and providers * Connect with, counsel, and educate patients based on their unique needs, preferences, and understanding of services * Take ownership of patient insight and provide exceptional support * Respond to questions and resolve issues as a single point of contact, escalating to leadership as needed * Build trust relationships with patients by taking responsibility to understand their needs completely * Guide patients through programs, Aetna tools, and resources to support healthcare navigation * Take ownership of assigned patients to resolve their issues and connect them with additional services as needed * Report and track all patient contacts, events, and results through suitable systems and processes * Utilize professional communication skills to build relationships with both internal and external stakeholders * Leverage relevant system tools and resources to deliver high-quality business communications, including letters and accounting sheets in response to requests received * Handle multiple tasks and responsibilities while maintaining and exceeding performance standards * Recognize issues that require escalation and provide suggestions for resolution * Demonstrate exceptional skill and present a positive image of the organization while interacting with patients and constituents * Uphold individual, team, and business objectives and initiatives; take ownership of individual outcomes **Additional Responsibilities and Requirements** * Windows-based application experience with the ability to use standard corporate software packages and corporate applications with a high level of computer literacy * Effective communication skills and experience talking with clinical providers and staff * Strong listening and relationship-building skills; ability to create and maintain effective working relationships * Strong analytical skills focusing on accuracy and attention to detail * Demonstrated ability to de-escalate situations * Demonstrated empathy, interest, enthusiasm for learning, empathy, and listening skills * Ability to apply creative thinking skills when needed to address patient interests and a willingness to advocate for them * Ability to adapt to change, adjust to different priorities in short periods of time * Ability to work independently, apply decisive reasoning skills when needed, perform multiple tasks easily, and exhibit exceptional skill in all interactions * Ability to resolve complex issues with responsiveness and caution * Ability to absorb and apply new and evolving information * Ability to make successful and autonomous decisions * Ability to perform multiple tasks, focus, and really adapt to a high-speed changing environment **Required Qualifications** * Recent and relevant experience working with HEDIS screening measures and behavior change * Related knowledge working directly with patients/consumers – ideally in a call center setting * Minimum 2 years of ongoing and related experience within healthcare, healthcare marketing, outreach, as well as health education, health instruction, and disease management experience * 2-4 years of experience in a healthcare setting with direct communication with various levels of management, including clinical providers **Preferred Qualifications** * Bilingual or multilingual candidates are highly preferred * Four-year degree or equivalent is preferred * Clinical certification (certified nursing assistant, clinical assistant, etc.) is strongly suggested but not required **Education and Accreditation Requirements** * High School Diploma or G.E.D. **Compensation and Benefits** The typical pay range for this position is: This pay range represents the base hourly rate or base yearly full-time compensation for all positions in the job grade within which this position falls. The actual base compensation offer will depend on various factors, including experience, education, location, and other relevant variables. In addition to your compensation, you will enjoy the benefits of working for an organization that puts its heart into caring for its partners and communities. blithequark offers a comprehensive range of clinical, dental, and vision benefits. Eligible employees may participate in the organization's 401(k) retirement savings plan, and a Stock Purchase Plan is also available for eligible employees. blithequark provides a fully paid term life insurance plan to eligible employees, as well as short-term and long-term disability benefits. The organization also offers various wellness programs, education assistance, free development courses, a CVS store discount program with participating partners. Regarding downtime, blithequark employees enjoy Paid Time Off ("PTO") or vacation compensation, as well as paid holidays throughout the calendar year. The number of paid holidays, sick time, and other time off are given consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.blithequark.com/benefits **Requirements for Employment** blithequark requires certain employees to be fully vaccinated against COVID-19 (including any booster shots as required), where permissible under law, unless they are exempted for a reasonable accommodation due to disability, medical condition, religious belief, or other legally recognized reason that prevents them from being vaccinated. You are expected to have received at least one COVID-19 vaccine before your first day of work and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and jobs, you may be required to provide evidence of full vaccination or an approved reasonable accommodation before you can start working effectively. **How to Apply** If you are a motivated and compassionate individual looking to make a meaningful impact in the healthcare industry, we encourage you to apply for the Full Stack Service Advocate position at blithequark. To apply, please visit the link below: Apply Job! Apply for this job