Experienced Full Stack Retail Customer Service and Merchandising Expert - Early Morning and Overnight Stocking Associate for Dynamic Store Operations

Welcome to blithequark, Where Creativity Meets Opportunity blithequark, the leading creative destination in North America, is seeking a passionate and skilled Early Morning and Overnight Stocking Associate to join our team in Portage, MI. As a valued member of our store team, you will play a critical role in delivering exceptional customer service, maintaining a well-merchandised store, and driving sales growth. If you are a motivated and customer-focused individual with a passion for retail and merchandising, we encourage you to apply for this exciting opportunity. At blithequark, we pride ourselves on fostering a culture of creativity, innovation, and inclusivity, where our team members can thrive and grow. Introduction to blithequark and the Industry The retail industry is constantly evolving, with new trends and technologies emerging every day. At blithequark, we are committed to staying ahead of the curve, investing in the latest technologies and training our team members to provide exceptional customer service. As an Early Morning and Overnight Stocking Associate, you will be at the forefront of this evolution, working closely with our store team to deliver a seamless customer experience. With a strong focus on creativity and innovation, blithequark is the perfect place for individuals who are passionate about retail and merchandising to grow and develop their skills. Job Summary In this role, you will be responsible for delivering friendly customer service, helping customers shop our store, and finding what they need. You will also be responsible for completing truck unloading and merchandise duties, maintaining store recovery standards, and ensuring a fast and friendly checkout experience for all customers. As an Early Morning and Overnight Stocking Associate, you will work closely with our store team to achieve our brand promises and drive business results. Your attention to detail, ability to work independently, and strong communication skills will be essential in this role, as you will be working in a fast-paced environment with multiple priorities and deadlines. Key Responsibilities Deliver friendly customer service and help customers shop our store and find what they need, providing a personalized and engaging experience that exceeds their expectations Complete truck unloading and merchandise duties, including maintaining store recovery standards, to ensure a well-merchandised and organized store environment Provide a fast and friendly checkout experience and execute cash handling to standards, ensuring accuracy and efficiency in all transactions Engage customers on the benefits of our Rewards program and Private Label Credit Cards and complete enrollments, promoting our loyalty programs and driving sales growth Educate customers on the Voice of Customer (VOC) survey and assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), to provide a seamless and integrated customer experience Participate in the truck unload, stocking, and planogram (POGs) processes and perform Store In Stock Optimization (SISO) and AD set duties as assigned, ensuring that our store is always fully stocked and merchandised to the highest standards Support shrink and safety programs and adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements, maintaining a safe and secure working environment Cross-train in Custom Framing selling and production and perform other duties as assigned, developing your skills and expertise in multiple areas of the business Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: Retail and/or customer service experience preferred, with a strong understanding of customer needs and expectations Ability to remain standing for long periods of time and move throughout the store, with the physical stamina to lift heavy boxes and access high shelves by ladder or similar equipment Regular bending, lifting, carrying, reaching, and stretching, with the ability to lift heavy boxes and access high shelves by ladder or similar equipment, and the flexibility to adapt to changing situations and priorities Ability to work in a fast-paced environment and adapt to changing situations, with a positive and respectful attitude and a strong work ethic Strong communication and interpersonal skills, with the ability to interact with others in an accepting and respectful manner, and to build strong relationships with customers and colleagues Ability to work independently and as part of a team, with a positive and respectful attitude, and to contribute to a culture of collaboration and teamwork Preferred Qualifications While not required, the following preferred qualifications will be considered an asset: Previous experience in a retail or customer service environment, with a strong understanding of customer needs and expectations Knowledge of merchandising and visual displays, with the ability to create visually appealing and effective displays that drive sales and customer engagement Experience with Omni channel processes, including BOPIS and SFS, with the ability to provide a seamless and integrated customer experience across multiple channels Ability to speak multiple languages, with the ability to communicate effectively with customers and colleagues from diverse backgrounds Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Strong customer service skills, with the ability to deliver exceptional service in a fast-paced environment, and to build strong relationships with customers and colleagues Merchandising and visual display skills, with the ability to maintain a well-merchandised store, and to create visually appealing and effective displays that drive sales and customer engagement Ability to work independently and as part of a team, with a positive and respectful attitude, and to contribute to a culture of collaboration and teamwork Strong communication and interpersonal skills, with the ability to interact with others in an accepting and respectful manner, and to build strong relationships with customers and colleagues Ability to adapt to changing situations and prioritize tasks effectively, with a strong work ethic and a commitment to delivering exceptional results Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As an Early Morning and Overnight Stocking Associate, you will have access to a range of training and development opportunities, including: Comprehensive training program, with ongoing support and feedback, to help you develop your skills and expertise in multiple areas of the business Opportunities for advancement and career growth, with a clear path for progression, and the chance to take on new challenges and responsibilities Access to online learning platforms and development resources, to help you stay up-to-date with the latest trends and technologies in the industry Recognition and reward programs, with opportunities to earn bonuses and incentives, and to be recognized for your achievements and contributions to the business Work Environment and Company Culture At blithequark, we are proud of our inclusive and supportive company culture. As an Early Morning and Overnight Stocking Associate, you will be part of a dynamic and diverse team, with a range of benefits and perks, including: Competitive salary and benefits package, with opportunities for bonuses and incentives, and a comprehensive benefits package that includes medical, dental, and vision coverage Flexible scheduling and work-life balance, with opportunities for overtime and extra shifts, and a commitment to supporting your well-being and quality of life Recognition and reward programs, with opportunities to earn bonuses and incentives, and to be recognized for your achievements and contributions to the business Access to online learning platforms and development resources, to help you stay up-to-date with the latest trends and technologies in the industry A fun and supportive work environment, with a range of social events and activities, and a commitment to building a positive and inclusive workplace culture Compensation, Perks, and Benefits As an Early Morning and Overnight Stocking Associate at blithequark, you will be eligible for a range of compensation, perks, and benefits, including: Competitive salary, with opportunities for bonuses and incentives, and a comprehensive benefits package that includes medical, dental, and vision coverage Comprehensive benefits package, including medical, dental, and vision coverage, and a 401(k) retirement plan with company match 401(k) retirement plan, with company match, and a range of other benefits and perks, including flexible scheduling and work-life balance, and recognition and reward programs Flexible scheduling and work-life balance, with opportunities for overtime and extra shifts, and a commitment to supporting your well-being and quality of life Recognition and reward programs, with opportunities to earn bonuses and incentives, and to be recognized for your achievements and contributions to the business Conclusion If you are a motivated and customer-focused individual with a passion for retail and merchandising, we encourage you to apply for this exciting opportunity. As an Early Morning and Overnight Stocking Associate at blithequark, you will be part of a dynamic and diverse team, with a range of benefits and perks. You will have the opportunity to develop your skills and expertise in multiple areas of the business, and to contribute to a culture of collaboration and teamwork. Don't miss out on this opportunity to join our team and start your career with blithequark today! Apply now and take the first step towards a rewarding and challenging career with blithequark. We look forward to hearing from you! At blithequark, we are committed to diversity, equity, and inclusion, and we welcome applications from candidates of all backgrounds and perspectives. We are an equal opportunities employer, and we are dedicated to creating a workplace culture that is inclusive, supportive, and respectful of all individuals. If you are a motivated and customer-focused individual with a passion for retail and merchandising, we encourage you to apply for this exciting opportunity and join our team today! Apply for this job