**Experienced Full Stack Project Manager (Customer Success Specialist) – Web & Cloud Application Development**

Are you a seasoned project manager with a passion for customer success and a knack for navigating complex projects? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Full Stack Project Manager (Customer Success Specialist) to join our team in the USA. As a key member of our Customer Service Operations team, you will be responsible for the end-to-end management of client license portfolios, ensuring seamless implementation and release of our Business License Services for enterprise customers. **About blithequark** blithequark is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. With over 20,000 employees worldwide and annual revenues of $5.5 billion, we are a company that values innovation, collaboration, and customer satisfaction. **Job Description** As a Full Stack Project Manager (Customer Success Specialist) at blithequark, you will be responsible for the following key duties and responsibilities: **Key Responsibilities:** * Manage the end-to-end process of client license portfolios, including the successful implementation and release of our Business License Services for enterprise customers. * Serve as the main contact for customers and internal partners, ensuring seamless communication and collaboration throughout the onboarding process. * Coordinate, organize, and direct the onboarding process, including managing the completion of work by other team members/teams. * Handle risk and issue management, planning/resource scheduling, and scope management (balancing time, budget/customer spend, and quality). * Participate in a smooth customer onboarding process, ensuring an easy introduction for the customer from the outset. * Manage the post-sales customer lifecycle (ongoing assistance, customer renewals, product improvements, up- and cross-selling) to maintain customer loyalty and customer satisfaction. **Essential Qualifications:** * Bachelor's degree in liberal arts, Business, Management, or related discipline; OR, if no degree, 3 years of consultative customer service or account management experience, or equivalent. * 3 years + of consultative customer service, or working in the licensing field, or project management experience (or equivalent). * This role is Fully Remote and must be legally authorized to work in the USA. **Preferred Qualifications:** * 5 years + of consultative customer service or account management experience, including: + Demonstrating an experience of blithequark business practices, processes, products, and services. + Demonstrating knowledge of process and project management standards. + Communicating with partner representatives, government agencies, colleagues, and clients. **Skills and Competencies:** * Strong project management skills, including experience with project management methodologies and tools. * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal partners. * Strong analytical and problem-solving skills, with the ability to navigate complex projects and issues. * Proficiency in MS Excel and other Microsoft Office tools. * Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines. **Career Growth Opportunities and Learning Benefits:** * As a Full Stack Project Manager (Customer Success Specialist) at blithequark, you will have the opportunity to work on complex projects and develop your skills in project management, customer success, and business development. * You will be part of a dynamic and collaborative team, with opportunities to learn from and contribute to the growth and success of the company. * We offer a range of training and development programs to help you achieve your career goals and advance in your role. **Work Environment and Company Culture:** * As a remote employee, you will have the flexibility to work from anywhere and enjoy a better work-life balance. * Our company culture values innovation, collaboration, and customer satisfaction, with a focus on diversity, equity, and inclusion. * We offer a range of benefits and programs to support your physical and mental well-being, including medical, dental, and vision plans, 401(k), FSA/HSA, commuter benefits, tuition assistance plan, vacation and sick time, and paid parental leave. **Compensation, Perks, and Benefits:** * We offer a competitive salary and benefits package, including medical, dental, and vision plans, 401(k), FSA/HSA, commuter benefits, tuition assistance plan, vacation and sick time, and paid parental leave. * We also offer a range of perks and benefits, including flexible work arrangements, professional development opportunities, and a fun and inclusive company culture. **How to Apply:** If you are a motivated and experienced project manager with a passion for customer success, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience! Apply for this job