**Experienced Full Stack Product Manager – Web & Cloud Application Development**

At arenaflex, we're on a mission to revolutionize the way people consume entertainment and connect with each other. As a Product Manager, you'll play a critical role in shaping the future of our contact center platform, ensuring that our customers receive exceptional experiences while interacting with our support team. If you're passionate about driving innovation, collaborating with cross-functional teams, and delivering top-notch results, we want to hear from you! **About arenaflex** arenaflex is a global entertainment powerhouse, with over 200 million subscribers worldwide. Our mission is to provide unparalleled entertainment experiences, and our Customer Service (CS) team is at the forefront of this effort. We're committed to delivering exceptional customer experiences, and our CS Innovation team is responsible for ensuring that our contact center platform is equipped with the latest tools and technologies to support this mission. **Job Summary** We're seeking an experienced Product Manager to lead and manage the development of our contact center platform. As a Product Manager, you'll be responsible for defining product requirements, working closely with design, engineering, and operations teams, and collaborating with external vendors to deliver a world-class experience for our customers and support team. If you're a seasoned product leader with a passion for innovation and customer experience, we want to hear from you! **Key Responsibilities** * Define product requirements for our contact center platform, including new feature development, feature enhancements, data pipelines, APIs, and integrations with our internal tools * Collaborate with cross-functional teams, including design, engineering, and operations, to ensure that our product meets the needs of our customers and support team * Work closely with external vendors to ensure that our product is delivered on time, within budget, and meets our quality standards * Develop and maintain product roadmaps, including prioritization, risk assessment, and resource allocation * Communicate product plans and progress to stakeholders, including executive leadership, product teams, and external vendors * Ensure that our product is aligned with arenaflex's overall business strategy and goals **What We're Looking For** * 4+ years of experience in product management, with a focus on customer-facing products * Proven track record of delivering successful products that meet customer needs and drive business results * Strong analytical and problem-solving skills, with the ability to collect and analyze data to inform product decisions * Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and external vendors * Experience working with cloud-based technologies, including AWS and Azure * Familiarity with agile development methodologies, including Scrum and Kanban * Strong understanding of customer experience principles and design thinking * Experience working with customer relationship management (CRM) systems and customer service platforms **Preferred Qualifications** * Experience working with contact center platforms and customer service technologies * Familiarity with artificial intelligence (AI) and machine learning (ML) technologies * Experience working with data analytics tools and platforms * Strong understanding of cloud security and compliance requirements * Experience working with DevOps teams and continuous integration/continuous deployment (CI/CD) pipelines **Why Join arenaflex?** * Opportunity to work on a high-impact product that drives customer experience and business results * Collaborative and dynamic work environment with a talented team of product managers, engineers, and designers * Competitive salary and benefits package, including health insurance, retirement plan, and paid time off * Professional development opportunities, including training, mentorship, and career growth * Flexible work arrangements, including remote work options and flexible hours * Access to cutting-edge technologies and tools, including cloud-based platforms and AI/ML technologies **How to Apply** If you're a motivated and experienced product manager looking for a new challenge, we want to hear from you! Please submit your resume and cover letter, highlighting your experience and qualifications for this role. We can't wait to hear from you! **USA Job Market Trends** The US job market is constantly evolving, with new trends and technologies emerging every year. 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Please submit your resume and cover letter, highlighting your experience and qualifications for this role. We can't wait to hear from you! Apply Job! Apply for this job