**Experienced Full Stack Product Manager – Customer Service Platform Development at blithequark**

Are you a seasoned product manager with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where innovation and collaboration are key? If so, we invite you to join blithequark's Customer Service Technology Team as a Product Manager, where you'll play a crucial role in shaping the future of our contact center platform. At blithequark, we're committed to providing our members with the best possible experience. With over 200 million subscribers worldwide, we're constantly seeking ways to improve our services and exceed our customers' expectations. As a Product Manager on our Customer Service Technology Team, you'll be responsible for leading and driving innovation in our member development and agent experience on our contact center platform. **About blithequark** blithequark is a global entertainment company that produces and distributes a wide range of original content, including TV shows, movies, and documentaries. Our mission is to provide our members with the best possible entertainment experience, and we're committed to innovation, creativity, and customer satisfaction. **Responsibilities** As a Product Manager on our Customer Service Technology Team, you'll be responsible for: * Providing product management leadership for our contact center platform, including adoption of new features, feature enhancements, data feeds, APIs, and integration with our internal tools * Helping define strategy, capture requirements, clarify priorities, identify dependencies, mitigate risks and obstacles, communicate, and create a roadmap * Collaborating with each functional CS team to better understand their visions and challenges and together deliver the best possible solutions * Managing integrations and adoption of product features by working closely with our teams of engineers and data scientists, as well as third-party providers and/or consulting firms * Understanding the differences in support expectations in different regions around the world and tailoring the experience accordingly * Extending product management responsibilities to other tools as needed * Embracing the unique culture of blithequark **What We're Looking For** To succeed in this role, you'll need: * 3 years of experience managing consumer or content-centric products * The ability to make difficult decisions based on both data and judgment * A deep focus on delivering a great customer and agent experience * A demonstrated track record of delivering projects that measurably improve customer and agent experiences * Leadership and organizational influence without authority * Excellent written and verbal communication skills: good memos and presentations are essential, ability to build trust and create cross-functional partnerships * Ability to inspire, motivate, and lead designers and engineers * Previous experience working with CCaaS, CPaaS, UCaaS, and CRM products, either third-party or self-developed * Previous experience focused on customer service * Experience working on global products is also an advantage **Job Benefits** As a member of the blithequark team, you'll enjoy a range of benefits, including: * Health care and insurance: Netflix typically offers comprehensive health insurance plans, including medical, dental, and eye care coverage, for its employees and their families * Paid time off (PTO): Netflix often offers a flexible PTO policy, which allows employees to take time off as needed without hard limits on the number of days * Parental leave: Netflix is known for its generous parental leave policies, which provide plenty of free time for both new moms and dads to bond with their newborns or adopted children * 401(K) retirement plan: The company may offer a 401(K) retirement plan with a competitive matching contribution to help employees save for their future * Stock options: Netflix has historically offered stock options or stock awards to its employees, allowing them to share in the company's success * Wellness programs: The company may offer wellness programs, fitness allowances, or memberships to encourage employees to maintain a healthy lifestyle * Tuition reimbursement: Netflix may offer tuition reimbursement or professional development opportunities to help employees continue their education and develop their skills * Employee assistance program (EAP): Maps typically provide confidential resources and support to employees facing personal or work-related challenges * Flexible work arrangements: Netflix values flexibility and results, so it may offer options for remote work or flexible work schedules * Travel and entertainment: Depending on the location, employees may receive benefits related to travel, entertainment, or even access to Netflix content **How to Apply** If you're a motivated and experienced product manager looking for a new challenge, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about the role and submit your application. We can't wait to hear from you! **Contact Information** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [insert contact email or phone number]. We look forward to hearing from you! Apply for this job