**Experienced Full Stack Product Manager – Customer Service Platform Development at arenaflex**

At arenaflex, we're revolutionizing the way people enjoy entertainment, and we're looking for a talented and experienced Product Manager to join our Customer Service team. As a key player in shaping the future of our member management enterprise platform, you'll have the opportunity to make a significant impact on our customer and agent experience. **About arenaflex** arenaflex is one of the world's leading entertainment services, with 278 million paid memberships in over 190 countries. Our mission is to provide our members with the best possible experience, and we're committed to innovation and excellence in everything we do. Our Customer Service team is dedicated to ensuring that our members receive the highest level of support, and we're looking for a Product Manager who shares our passion for delivering exceptional customer experiences. **The Role** We're seeking an experienced Product Manager to lead and manage innovation in our member management platform. As a key member of our Customer Service Technology team, you'll be responsible for partnering with design, engineering, operations, insights, and analytics teams to deliver a best-in-class enterprise platform experience. Your primary focus will be on shaping the future of our member management platform, helping to create and execute the long-term strategy and prioritized roadmap. **Responsibilities** As a Product Manager at arenaflex, you'll be responsible for: * Providing product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions. * Helping to define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks and impediments, communicate, and create a roadmap. * Partnering with each CS functional team to better understand their vision and challenges and deliver the best possible solutions together. * Managing the development and delivery of product features through close collaboration with our engineering and data scientist teams as well as third-party solution partners and/or consulting firms. * Understanding differences in support expectations in different regions around the world and tailoring the experience accordingly. * Expanding product management responsibility to other tools as business needs present. * Embodying the unique arenaflex culture. **What We're Looking For** To be successful in this role, you'll need: * 5+ years of experience in product management for consumer or internal-facing products. * A deep understanding of Customer Service business and contact center business. * Prior experience working with member management products, whether third-party or in-house build. * Quick learner and the ability to work in a fast-paced global environment. * Exceptional multitasking abilities who thrive in high-pressure environments and can effectively manage multiple priorities. * Outstanding written and verbal communication skills: great memos and presentations, and an ability to build trust and create collaborative partnerships cross-functionally. * Organizational leadership and influence without authority. * Ability to make tough but informed decisions with both data and judgment. * Ability to inspire, motivate, and lead designers and engineers. * Demonstrated record of executing projects that measurably improved customer and agent experiences. * Deep focus on delivering a great customer and agent experience. * Experience working on global products and enterprise platforms is also beneficial. **Compensation and Benefits** arenaflex offers a competitive compensation structure, with an annual salary range of $160,000 - $390,000. You'll also have the opportunity to choose how much of your compensation you want in salary versus stock options. Our comprehensive benefits package includes: * Health Plans * Mental Health support * 401(k) Retirement Plan with employer match * Stock Option Program * Disability Programs * Health Savings and Flexible Spending Accounts * Family-forming benefits * Life and Serious Injury Benefits * Paid leave of absence programs * Flexible time off **Work Environment and Culture** arenaflex is a unique culture and environment that values diversity, inclusivity, and innovation. We're committed to creating a workplace that's welcoming and supportive of all employees, and we're proud to be an equal-opportunity employer. Our culture is built on a foundation of trust, respect, and open communication, and we're always looking for talented individuals who share our values. **How to Apply** If you're passionate about delivering exceptional customer experiences and have the skills and experience to succeed in this role, we'd love to hear from you. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Opportunity Employer** arenaflex is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and we do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. **Job Open for No Less Than 7 Days** This job is open for no less than 7 days and will be removed when the position is filled. ```html Join arenaflex Today! Apply now to become a part of our talented team and help us shape the future of entertainment. Apply Job! ``` Apply for this job