**Experienced Full Stack Product Manager – Customer Service Platform Development at arenaflex**

At arenaflex, we're revolutionizing the way people enjoy their favorite entertainment content. With over 278 million paid memberships in over 190 countries, we're committed to delivering an unparalleled experience for our members. As a key player in our Customer Service organization, you'll have the opportunity to shape the future of our member management platform and help create a seamless experience for our customers and support agents. **The Role** We're looking for an experienced Product Manager to lead and manage innovation in our Customer Service Technology team. As a Product Manager, you'll be responsible for defining the strategy, capturing requirements, and prioritizing features for our member management platform. You'll work closely with design, engineering, operations, insights, and analytics teams to deliver a world-class enterprise platform experience that enables our customer service team to provide exceptional customer experiences. **Responsibilities** As a Product Manager, you'll have the following key responsibilities: * Provide product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions. * Help define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks, and communicate with stakeholders. * Partner with each CS functional team to better understand their vision and challenges and deliver the best possible solutions together. * Manage the development and delivery of product features through close collaboration with our engineering and data scientist teams, as well as third-party solution partners and/or consulting firms. * Understand differences in support expectations in different regions around the world and tailor the experience accordingly. * Expand product management responsibility to other tools as business needs present. * Embody the unique arenaflex culture. **What We're Looking For** We're looking for a highly skilled and experienced Product Manager who can lead and manage innovation in our Customer Service Technology team. The ideal candidate will have: * 5+ years of experience in product management for consumer or internal-facing products. * A deep understanding of Customer Service business and contact center business. * Prior experience working with member management products, whether third-party or in-house build. * Quick learner and the ability to work in a fast-paced global environment. * Exceptional multitasking abilities who thrive in high-pressure environments and can effectively manage multiple priorities. * Outstanding written and verbal communication skills: great memos and presentations, and an ability to build trust and create collaborative partnerships cross-functionally. * Organizational leadership and influence without authority. * Ability to make tough but informed decisions with both data and judgment. * Ability to inspire, motivate, and lead designers and engineers. * Demonstrated record of executing projects that measurably improved customer and agent experiences. * Deep focus on delivering a great customer and agent experience. * Experience working on global products and enterprise platforms is also beneficial. **Benefits and Compensation** arenaflex offers comprehensive benefits, including: * Health Plans * Mental Health support * 401(k) Retirement Plan with employer match * Stock Option Program * Disability Programs * Health Savings and Flexible Spending Accounts * Family-forming benefits * Life and Serious Injury Benefits * Paid leave of absence programs * Flexible time off Our compensation structure consists solely of an annual salary, with a range of $160,000 - $390,000. You'll have the opportunity to choose how much of your compensation you want in salary versus stock options. **Work Environment and Culture** arenaflex is a unique culture and environment that values diversity, equity, and inclusion. We're committed to creating a workplace where everyone feels welcome, valued, and empowered to succeed. We celebrate diversity of thought and background, and we approach diversity and inclusion seriously and thoughtfully. **How to Apply** If you're passionate about delivering exceptional customer experiences and shaping the future of our member management platform, we want to hear from you! Apply now to join our team and be part of the arenaflex revolution. Why Join arenaflex? At arenaflex, we're committed to delivering an unparalleled experience for our members. As a Product Manager, you'll have the opportunity to shape the future of our member management platform and help create a seamless experience for our customers and support agents. What We Offer * Comprehensive benefits package, including health insurance, mental health support, and retirement plan * Flexible time off and paid leave of absence programs * Opportunity to choose how much of your compensation you want in salary versus stock options * Collaborative and dynamic work environment * Opportunity to work on global products and enterprise platforms * Recognition and rewards for outstanding performance What We're Looking For * 5+ years of experience in product management for consumer or internal-facing products * Deep understanding of Customer Service business and contact center business * Prior experience working with member management products, whether third-party or in-house build * Quick learner and ability to work in a fast-paced global environment * Exceptional multitasking abilities and ability to manage multiple priorities * Outstanding written and verbal communication skills * Organizational leadership and influence without authority * Ability to make tough but informed decisions with both data and judgment How to Apply If you're passionate about delivering exceptional customer experiences and shaping the future of our member management platform, we want to hear from you! Apply now to join our team and be part of the arenaflex revolution. arenaflex is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Apply Now Apply Job! Apply for this job