**Experienced Full Stack Product Manager – Customer Service Operations at arenaflex**
In a world where over 200 million people have come to love arenaflex, we're committed to ensuring that nothing gets between them and their favorite shows, movies, and games. arenaflex Customer Service (CS) is here to help customers when they need assistance, and we're looking for a seasoned Product Manager to lead and manage the development of our contact center stage. As a key member of our CS Development team, you'll play a crucial role in shaping the future of our contact center platform and driving exceptional customer experiences. **About arenaflex** arenaflex is a global entertainment company that has revolutionized the way people consume media. With a vast library of content and a user-friendly interface, we've become a household name. But behind the scenes, we're constantly innovating and improving our services to meet the evolving needs of our customers. Our Customer Service team is at the forefront of this effort, working tirelessly to ensure that every customer interaction is seamless and enjoyable. **Job Summary** As a Product Manager, Customer Service Operations at arenaflex, you'll be responsible for leading the development of our contact center platform, working closely with cross-functional teams, including setup, planning, projects, and data planning groups, as well as external solution providers. You'll be the key driver in shaping the future of our contact center stage, ensuring that it meets the needs of our customers and internal stakeholders. This is a senior role that requires a high degree of autonomy, with minimal direct reports, allowing you to focus on driving significant impact on our customer and expert experience. **Key Responsibilities** * Provide product management leadership to our contact center stage, including new feature development, feature enhancements, data pipelines, APIs, and integrations with our internal tools through close collaboration with our external solution providers. * Work with stakeholders to define requirements, prioritize initiatives, identify risks and obstacles, and develop a comprehensive roadmap for the contact center platform. * Collaborate with each CS operational team to ensure that their vision and challenges are understood and addressed, and that the best solutions are developed together. * Manage compromises and product development through close partnership with our planning and data specialist teams, as well as external solution providers or consulting firms. * Handle differences in support expectations across various regions globally, and develop experience in similar areas. * Develop product management responsibility to various tools as business needs dictate. * Embody the exceptional arenaflex culture. **What We're Looking For** * 3+ years of experience in product management for customer or internal facing products. * Ability to make tough decisions informed by both data and judgment. * Significant focus on delivering a remarkable customer and expert experience. * Proven track record of executing projects that quantifiably improved customer and expert experiences. * Progressive organization and impact without authority. * Excellent written and verbal communication skills: outstanding presentation and storytelling abilities, with the ability to build trust and make helpful connections cross-functionally. * Ability to motivate, drive, and lead designers and engineers. * Related experience working with CCaaS, CPaaS, UCaaS, and CRM products, whether external or in-house. * Related experience focusing on Customer Support. * Experience working on global products is also beneficial. **Why Join arenaflex?** * Competitive salary and benefits package. * Opportunity to work on a global scale, with a diverse and talented team. * Collaborative and dynamic work environment. * Professional growth and development opportunities. * Recognition and rewards for outstanding performance. * Comprehensive training and onboarding program. * Flexible work arrangements, including remote work options. **How to Apply** If you're a seasoned product manager with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and achievements. We can't wait to hear from you! **Apply Now** Apply Job! Apply for this job