**Experienced Full Stack Product Manager – Conversational AI and Live Chat Support**

Are you a forward-thinking product manager with a passion for conversational AI and live chat support? Do you have a proven track record of driving innovation and delivering exceptional customer experiences? If so, we want to hear from you! At blithequark, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented product manager to join our team. **About blithequark** blithequark is a leading financial services company that's dedicated to providing innovative solutions to our customers. Our Talk Abilities group is at the forefront of this innovation, using cutting-edge artificial intelligence to create hyper-personalized experiences for our Cardmembers. We're looking for a product manager who can help us take our conversational AI capabilities to the next level. **Job Responsibilities** As a product manager on our conversational AI team, you'll be responsible for leading the development and execution of our live chat support capabilities. This will involve working closely with our engineering, data science, and business teams to design and deliver exceptional customer experiences. Your key responsibilities will include: * Leading the development and implementation of our conversational AI platform, including the design and testing of chatbots and other AI-powered tools * Collaborating with our engineering team to develop and refine our chatbot capabilities, including natural language processing and machine learning algorithms * Working with our data science team to analyze customer data and develop insights that inform our product development * Defining and prioritizing product requirements, including user stories, acceptance criteria, and technical specifications * Developing and maintaining product roadmaps, including identifying and prioritizing new features and enhancements * Collaborating with our business teams to develop and execute go-to-market strategies for our conversational AI products * Analyzing customer feedback and data to identify areas for improvement and inform product development * Developing and maintaining relationships with key stakeholders, including customers, partners, and internal teams **Requirements** To be successful in this role, you'll need to have a strong background in product management, with a focus on conversational AI and live chat support. You'll also need to have excellent communication and collaboration skills, as well as the ability to work effectively in a fast-paced, dynamic environment. Here are some specific requirements for the role: * 4-year college degree in business, computer science, or a related field * 5+ years of experience in product management, with a focus on conversational AI and live chat support * Proven track record of driving innovation and delivering exceptional customer experiences * Strong understanding of conversational AI technologies, including natural language processing and machine learning algorithms * Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams * Strong analytical and problem-solving skills, with the ability to analyze complex data and develop insights that inform product development * Experience with Agile development methodologies and tools, such as Jira and Asana * Strong understanding of cloud-based technologies, including AWS and Azure **Preferred Qualifications** While the above requirements are necessary for the role, we're also looking for candidates with the following preferred qualifications: * Experience with chatbot development and deployment, including platforms such as Dialogflow and Botpress * Strong understanding of data science and analytics, including data visualization and machine learning * Experience with cloud-based development tools, such as AWS Lambda and Azure Functions * Strong understanding of cybersecurity and data protection, including compliance with regulations such as GDPR and CCPA * Experience with DevOps and continuous integration/continuous deployment (CI/CD) pipelines **What We Offer** At blithequark, we're committed to providing our employees with a comprehensive benefits package that includes: * Competitive salary and bonus structure * Comprehensive health, dental, and vision insurance * 401(k) matching program with a 6% company match * Flexible work arrangements, including remote work options and flexible hours * Professional development opportunities, including training and education programs * Access to cutting-edge technologies and tools * Collaborative and dynamic work environment **About Our Culture** At blithequark, we're committed to creating a culture that's inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we're dedicated to providing them with the resources and support they need to succeed. Our culture is built on the following values: * **Innovation**: We're committed to innovation and experimentation, and we encourage our employees to think creatively and take calculated risks. * **Collaboration**: We believe that collaboration is key to success, and we work closely with our employees to ensure that everyone is aligned and working towards a common goal. * **Inclusion**: We're committed to creating a culture that's inclusive and diverse, and we strive to create an environment where everyone feels welcome and valued. * **Customer focus**: We're committed to delivering exceptional customer experiences, and we work closely with our customers to understand their needs and preferences. **How to Apply** If you're a motivated and innovative product manager with a passion for conversational AI and live chat support, we want to hear from you! Please submit your resume and a cover letter that outlines your experience and qualifications for the role. 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