**Experienced Full Stack Product Manager – Conversational AI and Live Chat Support**

Are you a seasoned product manager with a passion for conversational AI and live chat support? Do you have a knack for driving innovation and delivering exceptional customer experiences? If so, we have an exciting opportunity for you to join the Talk Abilities group at blithequark, a leading provider of cutting-edge conversational AI solutions. **About blithequark** blithequark is a pioneering company that utilizes emerging artificial intelligence technology to revolutionize the way we understand, proactively engage, and deliver hyper-personalized experiences to our customers. Our team of innovators is dedicated to pushing the boundaries of conversational AI and live chat support, and we're looking for a talented product manager to join our Computerization Development group. **Job Summary** As a Partner Product Manager, you will play a critical role in shaping our conversational AI client overhauling products. You will work closely with the item group (Product, Information Researchers, Specialists, and business partners) to drive the procedure, disclosure, and execution of cutting-edge visit robotization abilities. Your primary responsibilities will include: * Leading the acquisition and integration of continuous product discovery efforts and defining product requirements that enhance the customer experience * Influencing customer data, conversational analysis, industry insights, and technical expertise to examine the performance of existing solutions and develop future capabilities * Collaborating with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term gains with long-term investments * Working with the core product group to define customer stories, guide product definition, and establish comprehensive acceptance measures, identifying and addressing any need for additional research to define future feature planning * Leading customer testing and post-launch sustainment analysis of automation and identifying ways to improve the experience * Analyzing performance metrics that demonstrate the health of the product and developing clear data-driven product recommendations * Maintaining and refining the product backlog, prioritizing customer stories to meet the needs of the end-user while focusing on business value * Supporting the definition and creation of the product strategy, roadmap, release plan, and overall customer experience **Requirements** * Four-year college education in business, software engineering, computer science, or a related field * Passion and enthusiasm for understanding how things work and the ability to use that knowledge to create associations and find opportunities with an entrepreneurial mindset and a bias towards action * Excitement for excellent products and services, able to empathize with customers, and skilled at articulating product functionality * A proven self-starter with the ability to manage multiple priorities and tasks * Strong written and verbal communication skills, as demonstrated by the ability to convey new and complex details with brevity and clarity * A forward-looking "growth mindset" with an emphasis on innovation trends and emerging industry/space best practices **Commitment** * Mentally Inquisitive: You ask why, you investigate, you won't hesitate to proclaim your thought. You're okay with ambiguity, a desire to learn, and a seeker of new challenges. * Significant Communicator: You can communicate complex ideas clearly, regardless of your audience. * Do-er: You're biased towards action; you try things and not reluctant to fail. You can navigate detours and remain fixed on your objectives. * Student: You have a desire to learn new things or new technologies, all while showing humility when the opportunity arises to request help. **What We Offer** * Competitive base salaries * Extra incentives * 6% Organization Match on retirement savings plan * Free financial education and financial wellness support * Comprehensive medical, dental, vision, life, and disability benefits * Flexible work arrangements and schedules with hybrid and virtual options through Amex Flex * 20 weeks paid parental leave for all parents, regardless of gender, presented for pregnancy, adoption, or surrogacy * Free access to on-site health centers set up with medical professionals and specialists (dependent on location) * Free and confidential counseling support through our Solid Personalities program * Career advancement and training opportunities **About Our Culture** blithequark is an equal opportunity employer and pursues work choices regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We support our associates with the help they need to thrive, professionally and personally. That's why we have Amex Flex, our flexible work model that gives partners more flexibility while ensuring we safeguard the essential elements of our in-person culture. **How to Apply** If you're a motivated and innovative product manager looking for a new challenge, please apply through our website. We can't wait to hear from you! Apply Job! Apply for this job