**Experienced Full Stack Pharmacy Technician – Patient-Centric Care and Data Entry**

At arenaflex, we're revolutionizing the way we approach pharmacy care by shifting our focus from transaction-based environments to patient-centric ones. As a Pharmacy Technician or Pharmacy Technician Apprentice, you'll be at the forefront of this transformation, interacting with our customers and developing strong patient relationships. Our pharmacy technicians enjoy the latest technology and support to grow their careers and achieve their dreams. arenaflex is proud to invest in and champion an "earn while you learn" Pharmacy Technician training program recognized by the American Society of Health-System Pharmacists (ASHP) and the Department of Labor. This apprenticeship program provides an entry point to a career in healthcare by guiding you in taking steps towards becoming a Pharmacy Technician Certification Board (PTCB) licensed Pharmacy Technician and supporting you in maintaining the high level of skill required in the pharmacy care industry. Whether you're new to working in pharmacies or are an experienced Pharmacy Technician, we invite you to apply now! arenaflex will train you to apply your skills and abilities to serve and care for our patients and customers. The resources, learning programs, and on-the-job training provided to you in our pharmacy technician training program are designed to give you foundational and advanced knowledge, skills, and experiences you need to prepare to become a licensed pharmacy technician. **Key Responsibilities:** * Assist the pharmacist, under direct supervision, in the exercise of pharmacy, according to national and federal regulations. * Use pharmacy systems to retrieve patient and drug information and process prescriptions. * If PTCB licensed, assist with and coach pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers. * Model and provide a unique and delightful customer experience. * Engage customers and patients by greeting them and providing assistance with services and products. * Resolve customer issues and answer inquiries to ensure a superb customer experience. * Fashion and share customer service best practices with all team members to provide a unique and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and arenaflex service traits (e.g., providing help proactively, identifying needs, servicing until satisfied, etc.). **Customer Experience:** * Develop strong relationships with our most valuable customers. * Provide exceptional customer service, ensuring that every customer interaction is positive and memorable. * Collaborate with team members to ensure seamless customer service experiences across all touchpoints. **Operations:** * Under the supervision of the pharmacist, assist in the practice of pharmacy, according to national, federal, and agency policy. * Review and comply with the arenaflex Co. Pharmacy Code of Conduct. * Perform duties as assigned by the Pharmacy manager, personnel Pharmacist, and store supervisor, including using pharmacy systems to enter patient and drug records, ensuring information is entered efficiently, filling prescriptions by retrieving, counting, and pouring pharmaceutical tablets, verifying medication is accurate, and checking for potential interactions. * Assist pharmacists in scheduling and maintaining work flow. * Report, immediately, prescription errors to the pharmacist on duty and adhere to company rules and procedures regarding pharmacy errors and the quality improvement program. * Strictly adhere to the arenaflex Co. Policy regarding accurate dispensing throughout all applicable prescription dispensing activities. * Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Take customers to the OTC aisle when possible to assist in finding merchandise. * Handle telephone calls that don't require the personal attention of the pharmacist, including those to physicians. * Method (correct and resubmit) claims for third-party prescription services in a timely and efficient manner, and perform other clerical responsibilities, as assigned by the store manager. * Assist and support the Pharmacy department on stock management activities, including ordering, unpacking, checking, and storing shipments of prescription drugs. Keep knowledge of company asset safety procedures, and document claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not obtained), order errors or broken goods related to Rx capsules. * May assist the pharmacist in administering medical services, including the collection and proper labeling of blood/urine samples from patients and other medical services as required; assist pharmacy staff in coordination of medical services, arenaflex healthcare clinics, and external vendors. * Assist the Pharmacy manager and personnel Pharmacist in developing and maintaining strong relationships with the local medical community, including physicians, nurses, and other healthcare providers, through clinical provider detailing and outreach to healthcare agencies, retirement homes, nursing homes, and other forums for reinforcing growth opportunities. **Education & Personal Development:** * Earn and maintain PTCB certification through the arenaflex Pharmacy Technician training program and/or state required certification/registration. * In any other case, earn PTCB certification as a condition of promotion to senior technician. * Attend training and complete PPLs requested by manager and acquire continuing education credit. Maintain expertise and skill in healthcare and pharmacy, including latest information and developments. * Through completion of the arenaflex pharmacy technician apprenticeship program, experience qualifies for 8 (8) college credit hours as recognized by the American Council on Education (ACE). This course is recommended for three semester hours at the lower-division baccalaureate/companion degree category and 5 semester hours in the upper-division baccalaureate degree category for a total of 8 semester hours. **Basic Qualifications:** * Must be fluent in reading, writing, and speaking English. (except in Puerto Rico) **Preferred Qualifications:** * Prefer six months of experience in a retail environment. * Prefer previous work experience with arenaflex. * Prefer desirable math skills to accurately fill prescriptions, including counting, measuring, and weighing medications. * Prefer good computer skills. * Prefer knowledge of store inventory management. * Prefer PTCB certification. **About arenaflex:** arenaflex, formally referred to as arenaflex Boots Alliance, Inc., is a leading American pharmacy and retail company with a significant presence in the USA and other countries. Here's an overview of arenaflex and some of the benefits it provides to its employees: * **Founding:** arenaflex was founded in 1901 and is headquartered in Deerfield, Illinois. * **Retail Operations:** arenaflex operates a vast network of retail drugstores, offering a wide range of products, including prescription medications, over-the-counter medications, health and wellness products, cosmetics, and convenience items. * **Global Presence:** In addition to its presence in the U.S., arenaflex has expanded its reach to other countries through partnerships and acquisitions. * **Employee Benefits:** arenaflex provides a range of benefits to its employees, which may include: + Competitive compensation: arenaflex offers competitive salaries and compensation programs based on the role, experience, and location. + Health and wellness: comprehensive health, dental, and vision coverage options for employees and their families. + Prescription savings: employees may receive discounts on prescription medications and pharmacy services. + Retirement Plans: arenaflex offers retirement savings plans, including 401(k) plans, to help employees save for their future. + Employee stock purchase plan: eligible employees may have the option to purchase arenaflex Boots Alliance stock at a discount. + Professional development: opportunities for career growth within the company, including training and development programs. + Paid time off: paid vacation days, holidays, and sick leave for work-life balance. + Education assistance: some employees may have access to tuition reimbursement or education assistance programs. + Employee discount: arenaflex employees often receive discounts on products sold in arenaflex stores. + Health programs: resources and programs to help employee well-being, including health and wellness initiatives. + Flexible work arrangements: arenaflex may offer flexible work arrangements, including part-time and full-time positions. + Employee assistance program: support programs to help employees with personal and professional challenges. + Diversity and Inclusion: arenaflex promotes diversity and inclusion within its workforce and has initiatives and employee resource groups. 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