**Experienced Full Stack Customer Support Representative – Premium Client Services at blithequark**

Are you ready to embark on a journey of endless possibilities, both in and out of the workplace? Join the blithequark family, and you'll explore the world, develop your skills, and become the best version of yourself. As you set out on this exciting adventure, you'll face challenges with agility and poise, acquiring new skills and propelling your career while having a blast. Come and elevate both your personal and professional life, and get ready to take off! **Why You'll Love This Role** As a Premium Client Services Representative at blithequark, you'll be a key ambassador of our brand, delivering exceptional customer service, providing top-notch support, and resolving issues for our most valued clients across all regions covered by our Premium Client Services team. You'll excel in a positive, enthusiastic, respectful, and friendly manner, ensuring that every client and guest feels valued and cared for. **What You'll Do: Key Responsibilities** This list reflects the current job requirements, but there may be additional essential duties (and optional tasks) not mentioned. Management will adjust the role or require different tasks as necessary, while adhering to any legal commitments, including any collective bargaining agreements. * Provide premium customer service to all clients * Register clients and verify their access to clubs and lounges * Welcome clients by completing all visitor experience tasks (e.g., greeting clients by name when possible, ensuring ID is visible, providing WIFI passwords, and asking how you can assist) * Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Wise Keypad [QIK]) * Check in premium clients for their flights (e.g., flight changes, rebooking, ID check swipe) * Monitor flights to identify boarding times, delays, or disruptions to best accommodate client needs * Issue client tickets (e.g., day of departure, reissues, future tickets) * Cancel traveler reservations, as requested * Add clients to priority lists (e.g., updates, reservations) * Provide timely resolution of clients' travel issues * Contact higher levels of customer care support (i.e., premium services CSCs or CSMs) to address complex client issues, when necessary * Document client issues in the passenger name record (PNR) * Perform club enrollment or sales activities (e.g., Admiral's Club, credit card enrollments) * Coordinate all services provided to top-tier status clients (e.g., Attendant Key program and Five Star service) * Assist top-tier status clients (e.g., Attendant Key, Five Star Individuals) as they move throughout terminals * Assist clients with their belongings, when necessary * Monitor or maintain the presence of lounges or clubs (e.g., through lead of walk-throughs) * Communicate with colleagues to ensure food and beverages are provided to club and lounge clients consistently * Supervise the activities of colleagues providing services (e.g., catering, sanitation) to the clubs and lounges * Assist clients with technology provided in the clubs or lounges * Hold meeting rooms (e.g., 60 minutes) for same-day travel requests * Coordinate services for any events happening in meeting rooms (e.g., food for the events) * Complete open or close procedures for clubs and lounges * Address escalated client issues or concerns * Conduct alcohol stock review with drink colleague (at certain airports) * Monitor KeyStar system to organize proper services for clients (e.g., government officials, OneWorld, Attendant Key, Five Star) (at certain airports) * Report to position on time, as scheduled, and at your assigned station or area, including required overtime, varied shifts, weekends, and holidays * Complete task-related preparation phases * Adhere to company policies, procedures, and performance standards * Wear uniforms as required by company policy * Comply with applicable laws (e.g., TSA, FAA) * Utilize various internal resources/frameworks, including during client interactions **What You'll Need for Success: Essential Qualifications** * Education and Previous Professional Training * Bilingual language skills required in certain areas * Must satisfy FAA background checks to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable * Must be able to obtain proper airport power and US Customs security identification, if relevant * Demonstrate exceptional customer service and client commitment in a culture of hospitality * Ability to work under pressure, handle multiple tasks simultaneously while providing close attention to detail and client care * Excellent interpersonal skills/relationship skills with ability to connect genuinely with all levels of management and public contact * Service-oriented and self-motivated with a high level of impressive skill * Previous customer service experience strongly preferred * Well-groomed and professional appearance * Excellent relational skills * Previous travel industry experience preferred * PC experience preferred * Strong hierarchical and regulatory skills required * Ability to work irregular and extended hours, including weekends and holidays * Must be able to answer to manage on a regular and flexible basis **What You'll Get: Benefits and Perks** Take advantage of everything blithequark has to offer: * Medical Benefits: From day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more. * Health Programs: We want you to be your best self – that's why our health programs give you the right tools, resources, and support you need. * 401(k) Program: Available upon hire, and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. Be yourself at blithequark. **About blithequark** From the colleagues we recruit to the clients we serve, care and diversity are the foundation of the powerful workforce at blithequark. Our 20+ Representative Business Asset Groups are focused on connecting our colleagues to our clients, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. **Are You Ready to Feel a Deep Sense of Satisfaction and Fulfillment?** Are you ready to do your part in keeping the world's largest carrier moving smoothly as we care for people on life's journey? Come and be yourself at blithequark. Apply Job! Apply for this job