**Experienced Full Stack Customer Support Representative – Premium Client Services**

Are you ready to embark on a journey that combines the thrill of exploration with the satisfaction of delivering exceptional customer experiences? Join the arenaflex family, and you'll have the opportunity to travel the world, develop your skills, and become the best version of yourself. As you soar to new heights, you'll tackle challenges with agility and poise, acquiring new skills and propelling your career while having a blast. Come and elevate both your personal and professional life, and get ready to take off! **Why You'll Love This Role** As a Premium Client Services Representative, you'll be the ambassador of arenaflex, providing unparalleled hospitality, exceptional customer support, and comprehensive tagging and issue resolution for our most valued clients across all regions covered by the Premium Client Services association. You'll deliver improved, unparalleled services in a positive, enthusiastic, considerate, and friendly manner to all clients and visitors. arenaflex is looking for talented individuals to join our team and provide exceptional customer experiences. **Key Responsibilities** These are the fundamental elements of the role: * Provide premium customer care to all clients * Register clients and confirm their access to clubs(s) and lounge(s) * Welcome clients by completing all visitor experience tasks (e.g., welcome clients using their name whenever possible, ensure identification is visible, provide WIFI password, ask how you can help) * Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Smart Keypad [QIK]) * Check in premium clients for their flights (e.g., flight changes, rebooking, identification confirmation swipe) * Monitor flights to identify boarding times, delays, or interruptions to best accommodate client needs * Issue client tickets (e.g., day of flight, reissues, future tickets) * Cancel traveler reservations, as mentioned * Place clients on priority lists (e.g., upgrades, standby) * Provide convenient resolution of clients' travel issues * Contact a higher level of customer care support (i.e., premium services CSCs or CSMs) to address complex client issues, as necessary * Archive client issues in the traveler name record (PNR) * Perform club enrollment or sales activities (e.g., Admirals Club, credit card enrollments) * Coordinate all services provided to premium status clients (e.g., Admirals Club program and Five Star service) * Assist premium status clients (e.g., Admirals Club, Five Star Individuals) as they move through terminals * Assist clients with their luggage, as necessary * Monitor or maintain the presence of the lounges or clubs (e.g., through direct or walk-throughs) * Communicate with colleagues to ensure food and drinks are provided to club and lounge clients consistently * Manage the activities of colleagues providing services (e.g., food, cleaning) to the clubs and lounges * Assist clients with technology provided in the clubs and lounges * Reserve meeting rooms (e.g., 60 minutes) for same-day travel requests * Coordinate services for any meetings happening in meeting rooms (e.g., food for the meetings) * Complete open or close procedures for clubs and lounges * Address escalated client issues or concerns * Lead alcohol stock review with drink colleague (at certain airports) * Monitor KeyStar system to coordinate proper services for clients (e.g., government officials, OneWorld, Admirals Club, FiveStar) (at certain airports) * Report to position on time, as scheduled, and at your assigned station or area, including required overtime needs, varying shifts, weekends, and holidays * Follow through with task-specific training stages **What You'll Need for Success** * Least Capabilities: + Training and Earlier Professional training + Bilingual language abilities expected in certain areas + Should satisfy FAA criminal history verifications to qualify for unescorted access badges to airport security ID display areas (SIDA), if relevant + Should be able to obtain proper airport power and US Customs security identifications, if relevant * Essential Capabilities: + Effectively exhibit unprecedented customer care and client commitment in a climate of accommodation + Capacity to work under pressure, handle a multitude of tasks simultaneously while providing close attention to detail and customer support + Great charisma abilities/relational abilities with capacity to connect successfully with all degrees of the management and public contact + Service-oriented and self-motivated with an elevated degree of exceptional skill + Ready to attend training courses in Dallas/Fort Worth, Texas + Earlier customer service experience strongly preferred + Keep a well-prepared and professional appearance + Brilliant relational abilities + Earlier travel industry experience preferred + PC experience preferred + Strong organizational and management abilities required + Capacity to work irregular and extended hours, including weekends and holidays + Should answer to manage a normal and convenient premise **What You'll Get** Join arenaflex and take advantage of all we have to offer: * Medical benefits: On the very beginning, you'll have access to your health, dental, prescription, and vision benefits to help you stay great. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more. * Health Programs: We want you to be your best self - that's why our health programs provide you with the right tools, resources, and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, manager contributions to your 401(k) program are available after one year. * Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Join the arenaflex Family** From the colleagues we recruit to the clients we serve, diversity and inclusion are the foundation of the unique workforce at arenaflex. Our 20+ Representative Business Asset Groups are centered around connecting our colleagues to our clients, providers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the needs of our diverse world. Are you ready to feel a tremendous sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join arenaflex and be yourself. Apply Job! Apply for this job