**Experienced Full Stack Customer Support Representative – Premium Client Services**

Are you ready to embark on a journey that will take you to the farthest corners of the globe, while helping you grow both personally and professionally? Look no further than arenaflex, where you'll have the opportunity to explore a world of possibilities, develop your skills, and become the best version of yourself. As you soar to new heights, you'll face challenges with agility and poise, acquiring new skills and propelling your career while having a blast. Come and take the leap to advance both your personal and professional life! **Why You'll Love This Role** As a Premium Client Services Representative at arenaflex, you'll be the face of our company, providing unparalleled hospitality, exceptional customer support, and comprehensive tagging and issue resolution for our most valued clients across all regions covered by our Top-notch Client Services association. You'll deliver premium services in a positive, enthusiastic, considerate, and friendly manner to all clients and visitors. arenaflex is seeking a highly skilled and dedicated individual to join our team and provide exceptional customer experiences. **Key Responsibilities** These are the fundamental elements of the role: * Provide premium customer care to all clients * Register clients and confirm their access to clubs and lounges * Welcome clients by completing all visitor experience tasks (e.g., greeting clients by name whenever possible, ensuring identification is visible, providing Wi-Fi passwords, and asking how you can assist) * Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Smart Keypad [QIK]) * Check in premium clients for their flights (e.g., flight changes, rebooking, identification confirmation swipe) * Monitor flights to identify boarding times, delays, or disruptions to best accommodate client needs * Issue client tickets (e.g., day of flight, reissues, future tickets) * Cancel traveler reservations, as requested * Add clients to priority lists (e.g., upgrades, standby) * Provide convenient resolution of clients' travel issues * Contact a higher level of customer care support (i.e., premium services CSCs or CSMs) to address complex client issues, as necessary * Archive client issues in the traveler name record (PNR) * Perform club enrollment or sales activities (e.g., Admirals Club, credit card enrollments) * Coordinate all services provided to premium status clients (e.g., Admirals Club, Five Star service) * Assist first-class status clients (e.g., Admirals Club, Five Star individuals) as they move throughout terminals * Assist clients with their belongings, as necessary * Monitor or maintain the presence of the lounges or clubs (e.g., through direct or walk-throughs) * Communicate with colleagues to ensure food and drinks are provided to club and lounge clients consistently * Manage the activities of colleagues providing services (e.g., food, cleaning) to the clubs and lounges * Assist clients with technology provided in the clubs and lounges * Reserve meeting rooms (e.g., 60 minutes) for same-day travel requests * Coordinate services for any meetings occurring in meeting rooms (e.g., food for the meetings) * Complete open or close procedures for clubs and lounges * Address escalated client issues or concerns * Lead liquor stock review with drink colleague (at certain airports) * Monitor KeyStar system to coordinate proper services for clients (e.g., government officials, OneWorld, Admirals Club, Five Star) (at certain airports) * Report to position on time, as scheduled, and at your assigned station or area, including mandatory overtime requirements, varying shifts, weekends, and holidays * Adhere to task-specific training stages * Adhere to company policies, procedures, and performance guidelines * Wear uniforms as required by company policy * Comply with federal laws (e.g., TSA, FAA) * Utilize various internal assets/frameworks, including during client interactions **What You'll Need for Success** * Bachelor's degree * Bilingual language skills required in certain areas * Must satisfy FAA criminal history verifications to qualify for unescorted access badges to airport security ID display areas (SIDA), if applicable * Must be able to obtain proper airport power and US Customs security identification, if relevant * Ability to exhibit exceptional customer care and client commitment in a climate of flexibility * Capacity to work under pressure, handle multiple tasks simultaneously while providing close attention to detail and customer support * Excellent interpersonal skills/relationship skills with ability to connect effectively with all levels of management and public contact * Service-oriented and self-motivated with a high level of excellent skill * Willingness to attend training courses in Dallas/Fort Worth, Texas * Previous customer service experience highly preferred * Maintain a well-groomed and professional appearance * Excellent communication skills * Previous travel industry experience preferred * PC experience preferred * Strong organizational and management skills required * Ability to work irregular and extended hours, including weekends and holidays * Willingness to work on a regular and flexible basis **What You'll Get** At arenaflex, we offer a comprehensive benefits package to support your well-being and career growth: * Medical benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. Plus, we also offer virtual doctor visits, flexible spending accounts, and more. * Health programs: We want you to be your best self – that's why our health programs provide you with the right tools, resources, and support you need. * 401(k) Program: Available upon hire, and manager contributions to your 401(k) program are available after one year. * Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Join the arenaflex Family** From the colleagues we recruit to the clients we serve, diversity and inclusion are the foundation of the unique workforce at arenaflex. Our 20+ Representative Business Asset Groups are focused on connecting our colleagues to our clients, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a tremendous sense of satisfaction and fulfillment as you do your part to keep the world's largest carrier running smoothly as we care for people on life's journey? Come and be yourself at arenaflex. Apply Job! Apply for this job