**Experienced Full Stack Customer Support Representative – Premium Client Services**

Are you ready to embark on a journey that will take you to new heights, both personally and professionally? Do you have a passion for delivering exceptional customer experiences and a knack for problem-solving? Look no further than blithequark, where we're seeking a highly skilled and motivated individual to join our team as a Premium Client Services Representative. **About blithequark** At blithequark, we're more than just an airline – we're a family of dedicated professionals who are passionate about providing unparalleled service to our customers. With a rich history spanning over a century, we've built a reputation for excellence that's unmatched in the industry. Our commitment to innovation, safety, and customer satisfaction has earned us a loyal following, and we're now seeking talented individuals like you to join our team. **Why You'll Love This Role** As a Premium Client Services Representative, you'll be the face of blithequark, providing exceptional customer experiences to our most valued clients. You'll be responsible for delivering top-notch service, resolving issues, and exceeding customer expectations in a fast-paced and dynamic environment. If you're a people person with a passion for problem-solving, this role is perfect for you. **Key Responsibilities** As a Premium Client Services Representative, your key responsibilities will include: * Providing premium customer service to all clients, including welcoming clients, registering them for club(s) and lounge(s), and confirming their access to these facilities * Booking and confirming flight reservations, including using semi-automated business review systems and Qantas Smart Keypad * Checking in premium clients for their flights, including flight changes, rebooking, and identification confirmation * Screening trips to identify loading times, delays, or disruptions and providing solutions to meet client needs * Issuing client tickets, dropping traveler reservations, and placing clients on standby records * Providing convenient resolution of client travel issues * Contacting higher levels of customer care support to address complex client issues * Archiving client issues in the traveler name record (PNR) * Performing club enrollment or sales activities, including Chief of Naval Operations' Club and credit card enrollments * Coordinating all services provided to premium status clients, including Attendant Key program and Five Star service * Assisting first-class status clients, including Attendant Key and Five Star individuals, as they move through terminals * Assisting clients with their luggage, as needed * Screening or maintaining the presence of lounges or clubs, including through direct or walk-throughs * Communicating with colleagues to ensure food and drinks are provided to club and lounge clients consistently * Managing the activities of colleagues providing services, including cooking and disinfection, to the club(s) and lounge(s) * Assisting clients with technology provided in the club(s) and lounge(s) * Saving meeting rooms (e.g., 60 minutes) for same-day travel demands * Coordinating services for any meetings happening in meeting rooms (e.g., food for the meetings) * Completing open or close procedures for club(s) and lounge(s) * Addressing raised client issues or concerns * Leading alcohol stock review with drink colleague (at certain airports) * Screening KeyStar system to coordinate proper services for clients (e.g., government officials, OneWorld, Attendant Key, Five Star) (at certain airports) **What You'll Need for Success** To excel in this role, you'll need: * A bachelor's degree * Bilingual language skills, as required in certain areas * Ability to pass FAA criminal history verifications to qualify for unescorted access badges to airport security ID display areas (SIDA), if applicable * Ability to obtain necessary airport power and US Customs security IDs, if relevant * Ability to exhibit exceptional customer care and customer commitment in a climate of flexibility * Capacity to work under pressure, handle multiple tasks simultaneously, while providing close attention to detail and customer service * Excellent interpersonal skills/relational skills with ability to connect effectively with all levels of management and public contact * Service-oriented and self-motivated with a high degree of excellent skill * Willingness to attend training courses in Dallas/Fort Worth, Texas * Previous customer service experience, preferably in the travel industry * PC experience, preferably in a customer service environment * Strong organizational and management skills required * Ability to work irregular and extended hours, including weekends and holidays * Ability to answer to manage a normal and convenient premise **What You'll Get** As a valued member of the blithequark team, you'll enjoy a range of benefits, including: * Medical benefits: On the very beginning, you'll access your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more. * Health programs: We want you to be your best self – that's why our health programs provide you with the right tools, resources, and support you need. * 401(k) Program: Available upon hire, and manager contributions to your 401(k) program are available after one year. * Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Join the blithequark Family** At blithequark, we're committed to creating a workplace that's inclusive, diverse, and supportive of our colleagues. Our 20+ Employee Business Resource Groups are designed to connect our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and exceed the needs of our diverse world. Are you ready to feel a sense of pride and fulfillment as you do your part to keep the world's largest airline running smoothly as we care for people on life's journey? Join us at blithequark and become part of a team that's dedicated to excellence, innovation, and customer satisfaction. Apply Now! Apply for this job