**Experienced Full Stack Customer Support Representative – Home-Based Customer Service**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we want to hear from you! arenaflex, a Fortune 4 company, is seeking a highly motivated and customer-focused Full Stack Customer Support Representative to join our team. As a key member of our Client Care division, you will play a vital role in providing top-notch support to our clients, helping them navigate their pharmacy benefit plans and making a meaningful impact on their lives. **About arenaflex** arenaflex is a leading healthcare company that is committed to helping people live healthier, more fulfilling lives. With a rich history of innovation and a passion for customer-centricity, we have become a trusted partner to millions of individuals and families across the country. Our team is dedicated to delivering exceptional service, and we're looking for like-minded individuals to join us on this journey. **Job Summary** As a Full Stack Customer Support Representative, you will be responsible for providing timely, accurate, and empathetic support to our clients via phone, email, and chat. You will be the face of arenaflex, helping our clients navigate their pharmacy benefit plans, resolving issues, and providing solutions that meet their unique needs. This is a home-based role, and you will have the flexibility to work from the comfort of your own home, with the freedom to create your own schedule. **Key Responsibilities** * Provide exceptional customer service to clients via phone, email, and chat, resolving issues and answering questions in a timely and accurate manner * Help clients navigate their pharmacy benefit plans, providing clear and concise information about their coverage and benefits * Identify and resolve client issues, escalating complex problems to senior team members as needed * Collaborate with internal stakeholders to resolve client issues and improve overall customer experience * Stay up-to-date on product knowledge, regulatory requirements, and industry trends to provide accurate and informed support to clients * Meet or exceed performance metrics, including first-call resolution, customer satisfaction, and average handle time * Participate in ongoing training and development to improve skills and knowledge **Essential Qualifications** * 1 year of experience in a customer-facing role, preferably in a call center or customer service environment * Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues * Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues * Proficiency in Windows-based applications, including Microsoft Office and CRM software * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines **Preferred Qualifications** * Bachelor's degree or equivalent experience * Previous experience in the healthcare or insurance industry * Certification in customer service or a related field * Bilingual or multilingual skills, with the ability to communicate with clients in multiple languages * Experience with CRM software, including Salesforce or similar platforms **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues * Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong attention to detail, with the ability to accurately and efficiently process client information * Ability to work independently, with minimal supervision, and as part of a team * Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines **Career Growth Opportunities** At arenaflex, we believe in investing in our employees and providing opportunities for growth and development. As a Full Stack Customer Support Representative, you will have the opportunity to: * Develop your skills and knowledge through ongoing training and development programs * Take on additional responsibilities and leadership roles within the team * Participate in cross-functional projects and initiatives, collaborating with colleagues from other departments * Pursue opportunities for advancement, including promotions to senior roles or specialized positions **Work Environment and Company Culture** arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We offer a range of benefits and perks, including: * Flexible work arrangements, including remote work options * Comprehensive training and development programs * Opportunities for career growth and advancement * Collaborative and supportive work environment * Recognition and rewards for outstanding performance **Compensation and Benefits** arenaflex offers a competitive compensation package, including: * Hourly rate: $27-$35/hour * Overtime pay for hours worked beyond 40 hours per week * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for bonuses and incentives **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team as a Full Stack Customer Support Representative. Apply for this job