**Experienced Full Stack Customer Support Professional – Remote Part-Time Opportunity at arenaflex**

At arenaflex, we're committed to revolutionizing the way we interact with our customers. As a leading retail organization, we're constantly striving to enhance our customer-centric approach, ensuring that we provide seamless and personalized experiences for our valued clients. We're now seeking an experienced Full Stack Customer Support Professional to join our team, working remotely on a part-time basis. **About arenaflex** arenaflex is a dynamic and innovative organization that's dedicated to delivering exceptional customer experiences. Our team is passionate about creating a culture that's inclusive, supportive, and empowering. We believe in fostering a work environment that encourages collaboration, creativity, and growth, allowing our team members to thrive and reach their full potential. **Job Responsibilities** As a Full Stack Customer Support Professional, you'll play a vital role in driving the development and execution of our customer digital personality strategy. Your primary responsibilities will include: * **Driving the development and execution of the customer digital personality item strategy**, with a strong focus on personality matching for improving reach and data clean room skills. * **Defining and communicating a digital personality and data clean room technique**, prioritization, and timelines for the Customer Digital Personality Stage. * **Ensuring tools are built and scaled to support the security and integrity needs of internal groups in managing customer advanced characters**. * **Working with a digital personality-centered approach to connect internal clients to the Customer Advanced Character Stage**, ensuring all internal groups have access to secure and comprehensive customer character data. * **Defining and tracking key performance indicators (KPIs) and metrics to measure item success**, highlighting the effective management and protection of customer advanced personalities. * **Staying up-to-date with industry trends and advancements in customer advanced personality, data clean room, data security, and privacy**, identifying opportunities for item development and differentiation. * **Collaborating with Designing, Walmart Interface, Information Adventures, Walmart +, and Promoting groups to deliver elite digital character solutions with a strong emphasis on data security and customer protection**. **Capabilities** To excel in this role, you'll need to possess the following capabilities: * **Bachelor's degree required/MBA or higher**. * **8+ years of experience in Product Management**, including at least 2 years of experience working in customer personality or promotions/marketing space. Retail industry experience is a plus. * **Quantitative or technical foundation is preferred**. * **Sound business judgment**, as well as the ability to naturally suspect, analyze, issue address, scope technical requirements, and focus. * **Ability to think and act in a calculated way and strategically**. * **Strong oral and written communication skills**, with the ability to influence others within and outside the organization. * **Strong leadership and team management skills**, with the ability to persuade and inspire teams to deliver results. * **Demonstrated expertise in creating and executing successful product guides and drives**. * **Strong understanding of industry trends, emerging technologies, and market trends in the retail space**. * **Experience with Agile philosophies and project management tools**. **Benefits and Perks** At arenaflex, we offer competitive compensation, as well as performance-based extra honors and other amazing benefits for a happier brain, body, and wallet. Our benefits package includes: * **Medical benefits**, including clinical, vision, and dental coverage. * **Financial benefits**, including 401(k), stock buy, and company-paid life insurance. * **Paid time benefits**, including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. * **Other benefits**, including short-term and long-term disability, company limits, Military Leave Pay, adoption and surrogacy cost reimbursement, and more. You'll also receive PTO or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive will depend on your work schedule and length of service. It will meet or exceed the requirements of paid sick leave regulations, where applicable. **Live Better U** Live Better U is a Walmart-paid training benefit program for full-time and part-time associates in Walmart and Sam's Club offices. Programs range from high school completion to four-year college degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are fully paid for by Walmart. **Qualification Requirements** Qualification requirements apply to certain benefits and may depend on your work schedule and length of service. Benefits are subject to change and may be dependent on a specific plan or program terms. **Additional Pay** Additional pay includes yearly or quarterly performance rewards. Additional compensation for specific positions may also include: * **Stock** **Least Capabilities** Illustrated below are the expected least capabilities for this position. If none are listed, there are no minimum capabilities. **Favored Capabilities** Illustrated below are the discretionary favored capabilities for this position. If none are listed, there are no favored capabilities. * **Graduate degree in Software engineering, Designing, Business Organization, or related field and 8 years' experience as a product manager**, preferably working on customer-facing, large-scale, highly complex B2B/C items. * **Administrative experience**, We value applicants with a background in creating comprehensive digital experiences, exhibiting knowledge in executing Web Content Accessibility Guidelines (WCAG) 2.2 AA principles, assistive technologies, and incorporating digital accessibility seamlessly. * **Aces: Business Organization, Experts: PC Designing, Bosses: Software engineering** **How to Apply** If you're a motivated and experienced professional looking to join a dynamic team, please apply for this exciting opportunity at arenaflex. Apply for this job